Forum Discussion
Upgraded to HT2000W &PS4 VC Stopped Working
We just upgraded two days ago and as soon as we upgraded, the voice chat feature on the PS4 refuses to work (NAT type error). It worked on the lower grade plan we had when we were using our own router...
Hello CMcIntire,
Thank you for your patience while our engineers work to address your concerns. Please try the steps here and let me know if they help.
Looking forward to hearing back.
To use your own router just plug it into one of the jacks on the back of the HT2000W modem. Everything in your router will still be set how it was and you can connect to your network as you always did before upgradeing to the HT2000W. You do not have to connect to the HughesNet WiFi. I went to WiFi settings and turn all the wireless connections off in my HT2000W and only use my old router. To turn it off, go to 192.168.0.1 click WiFi Settings on the left enter password (default is admin - if you have not changed it) Then next to SSID Enable uncheck the box, click save settings -- Click on 5Ghz and uncheck the box next to SSID Enable as well, click save settings.
Ok, so we tried that and it didn't solve the issue. Any other possible solutions? This was working fine before we upgraded, but now refuses to work at all.
Others are having issues with XBOX and PS4 there are other posts if you want to look through and read them. I dont know if your issue is the same as others but engineers are aware of some issues and working on a fix in the coming weeks.
The xbox issues are probably the same as the PS4 issues... They may be tied to something else, but right now it's probably best to treat the two as seperate issues.
The Xbox issue is dealing with MTU and connectivity... Sounds like this PS4 issue is more NAT related. Granted, both consoles may be mistaking the same issue as different things. It sounds like in this case though, the PS4 is at least able to connect.- Yes, on the PS4, we can connect to everything. The voice chat is the only feature not working, which wouldn't be a huge deal, but my husband plays with a bunch of guys and it's the only way to coordinate between all of them for the games.
I will read through the PS4 threads here and see if there are any possible solutions.
