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CMcIntire's avatar
CMcIntire
Freshman
8 years ago
Solved

Upgraded to HT2000W &PS4 VC Stopped Working

We just upgraded two days ago and as soon as we upgraded, the voice chat feature on the PS4 refuses to work (NAT type error). It worked on the lower grade plan we had when we were using our own router...
  • Liz's avatar
    Liz
    6 years ago

    Good morning RJMFHWA,

     

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

     

    Thanks,

    Liz

     

     

CMcIntire's avatar
CMcIntire
Freshman
8 years ago
Ok, so we tried that and it didn't solve the issue. Any other possible solutions? This was working fine before we upgraded, but now refuses to work at all.
wildcats198308's avatar
wildcats198308
Tutor
8 years ago

Others are having issues with XBOX and PS4 there are other posts if you want to look through and read them.  I dont know if your issue is the same as others but engineers are aware of some issues and working on a fix in the coming weeks.

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    The xbox issues are probably the same as the PS4 issues...  They may be tied to something else, but right now it's probably best to treat the two as seperate issues.

    The Xbox issue is dealing with MTU and connectivity...  Sounds like this PS4 issue is more NAT related.  Granted, both consoles may be mistaking the same issue as different things.  It sounds like in this case though, the PS4 is at least able to connect.

    • CMcIntire's avatar
      CMcIntire
      Freshman
      8 years ago
      Yes, on the PS4, we can connect to everything. The voice chat is the only feature not working, which wouldn't be a huge deal, but my husband plays with a bunch of guys and it's the only way to coordinate between all of them for the games.

      I will read through the PS4 threads here and see if there are any possible solutions.
      • CMcIntire's avatar
        CMcIntire
        Freshman
        8 years ago
        The voice chat still isn't working and now my husband is finding that he can't even join a friend's Ark server. This is getting very frustrating as it worked just fine before we upgraded and despite the larger data limit and better speed, I'm actually starting to regret getting the upgrade.
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to HT2000W &PS4 VC Stopped Working","id":"message:76715","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:38223"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:76715"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76715"},"body@stripHtml({\"truncateLength\":200})":"We just upgraded two days ago and as soon as we upgraded, the voice chat feature on the PS4 refuses to work (NAT type error). It worked on the lower grade plan we had when we were using our own router...","body@stringLength":"671","rawBody":"We just upgraded two days ago and as soon as we upgraded, the voice chat feature on the PS4 refuses to work (NAT type error). It worked on the lower grade plan we had when we were using our own router, but does not work with the new one.

We've tried opening ports, UPNP, and DMZ with no luck either on their own or in any combination. Why isn't it working and what can we do? The most we've gotten from tech support (e-mail) is to use our own router in conjunction with their equipment, but no info on how to set it up.

This is very frustrating as we upgraded to get a slightly better gaming experience and now we have essentially no gaming anymore.","kudosSumWeight":0,"postTime":"2017-04-23T18:52:55.292-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:76715_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10686},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:76715":{"__typename":"Conversation","id":"conversation:76715","solved":true,"topic":{"__ref":"ForumTopicMessage:message:76715"},"lastPostingActivityTime":"2017-05-03T14:45:24.301-04:00","lastPostTime":"2017-05-03T14:45:24.301-04:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:76715":{"__typename":"ModerationData","id":"moderation_data:76715","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:76715_1":{"__typename":"Revision","id":"revision:76715_1","lastEditTime":"2017-04-23T18:52:55.292-04:00"},"ForumReplyMessage:message:76728":{"__typename":"ForumReplyMessage","id":"message:76728","conversation":{"__ref":"Conversation:conversation:76715"},"author":{"__ref":"User:user:23978"},"revisionNum":1,"uid":76728,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Upgraded to HT2000W &PS4 VC Stopped Working","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76728"},"parent":{"__ref":"ForumReplyMessage:message:76725"},"body":"

Others are having issues with XBOX and PS4 there are other posts if you want to look through and read them.  I dont know if your issue is the same as others but engineers are aware of some issues and working on a fix in the coming weeks.

","body@stringLength":"249","rawBody":"

Others are having issues with XBOX and PS4 there are other posts if you want to look through and read them.  I dont know if your issue is the same as others but engineers are aware of some issues and working on a fix in the coming weeks.

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When is it time to upgrade your favorite device? It’s a question that can only be answered by you! However, we would like to provide some tips that may help you decide when is the best time to upgrade.

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Hello CMcIntire,

\n

 

\n

Thank you for your patience while our engineers work to address your concerns. Please try the steps here and let me know if they help.

\n

 

\n

Looking forward to hearing back.

\n

 

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The xbox issues are probably the same as the PS4 issues...  They may be tied to something else, but right now it's probably best to treat the two as seperate issues.

The Xbox issue is dealing with MTU and connectivity...  Sounds like this PS4 issue is more NAT related.  Granted, both consoles may be mistaking the same issue as different things.  It sounds like in this case though, the PS4 is at least able to connect.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2017-04-24T14:58:59.411-04:00","lastPublishTime":"2017-04-24T14:58:59.411-04:00","metrics":{"__typename":"MessageMetrics","views":10426},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:76715/message:76741","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDc2NzQ2LDc2NzQ2","node":{"__ref":"ForumReplyMessage:message:76746"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:76746":{"__typename":"ModerationData","id":"moderation_data:76746","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:76746":{"__typename":"ForumReplyMessage","uid":76746,"id":"message:76746","revisionNum":1,"author":{"__ref":"User:user:38223"},"readOnly":true,"repliesCount":8,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:76741"},"conversation":{"__ref":"Conversation:conversation:76715"},"subject":"Re: Upgraded to HT2000W &PS4 VC Stopped Working","moderationData":{"__ref":"ModerationData:moderation_data:76746"},"body":"Yes, on the PS4, we can connect to everything. The voice chat is the only feature not working, which wouldn't be a huge deal, but my husband plays with a bunch of guys and it's the only way to coordinate between all of them for the games.

I will read through the PS4 threads here and see if there are any possible solutions.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-04-24T17:57:34.894-04:00","lastPublishTime":"2017-04-24T17:57:34.894-04:00","metrics":{"__typename":"MessageMetrics","views":10421},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:76715/message:76746","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDc3MDE5LDc3MDE5","node":{"__ref":"ForumReplyMessage:message:77019"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:77019":{"__typename":"ModerationData","id":"moderation_data:77019","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:77019":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:38223"},"id":"message:77019","revisionNum":1,"uid":77019,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:76746"},"conversation":{"__ref":"Conversation:conversation:76715"},"subject":"Re: Upgraded to HT2000W &PS4 VC Stopped Working","moderationData":{"__ref":"ModerationData:moderation_data:77019"},"body":"The voice chat still isn't working and now my husband is finding that he can't even join a friend's Ark server. This is getting very frustrating as it worked just fine before we upgraded and despite the larger data limit and better speed, I'm actually starting to regret getting the upgrade.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":7,"postTime":"2017-05-01T13:17:59.788-04:00","lastPublishTime":"2017-05-01T13:17:59.788-04:00","metrics":{"__typename":"MessageMetrics","views":10381},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:76715/message:77019","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1739990369000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"TechSupport","messageSubject":"upgraded-to-ht2000w-ps4-vc-stopped-working","messageId":"76715","replyId":"76728"},"buildId":"FP3zsFp6DJl70wDujOvtu","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"hughes","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx"],"appGip":true,"scriptLoader":[{"id":"mixPanel","src":"https://community.hughesnet.com/t5/s/ssqng67387/pagescripts/1733832053000/mixPanel.js?page.id=ForumReplyPage&entity.id=board%3ATechSupport&entity.id=message%3A76728","strategy":"afterInteractive"}]}