Forum Discussion
Upgraded to HT2000W &PS4 VC Stopped Working
We just upgraded two days ago and as soon as we upgraded, the voice chat feature on the PS4 refuses to work (NAT type error). It worked on the lower grade plan we had when we were using our own router...
Hello CMcIntire,
Thank you for your patience while our engineers work to address your concerns. Please try the steps here and let me know if they help.
Looking forward to hearing back.
The xbox issues are probably the same as the PS4 issues... They may be tied to something else, but right now it's probably best to treat the two as seperate issues.
The Xbox issue is dealing with MTU and connectivity... Sounds like this PS4 issue is more NAT related. Granted, both consoles may be mistaking the same issue as different things. It sounds like in this case though, the PS4 is at least able to connect.
Yes, on the PS4, we can connect to everything. The voice chat is the only feature not working, which wouldn't be a huge deal, but my husband plays with a bunch of guys and it's the only way to coordinate between all of them for the games.
I will read through the PS4 threads here and see if there are any possible solutions.
I will read through the PS4 threads here and see if there are any possible solutions.
- The voice chat still isn't working and now my husband is finding that he can't even join a friend's Ark server. This is getting very frustrating as it worked just fine before we upgraded and despite the larger data limit and better speed, I'm actually starting to regret getting the upgrade.
Hi CMcIntire,
Thanks for posting. As C0RR0SIVE noted, there are reports of issues with Xbox 360 consoles, of which our engineers have also concluded are having an issue with the HT2000w modems. While your PS4 issue with Voice Chat may be different, I've already escalated your case to the engineers as well. Once I have any news of progress with their investigation, I'll let you know.
Your patience and understanding are much appreciated.
Hello CMcIntire,
Our engineers would like to observe your site regarding your PS4 concerns. Your PS4 would beed to be active for our engineers to make any progress, are you able to connect your PS4 today? If not today, please let us know when you can have it connected and active so I can let the engineers know to check at that time.
Your cooperation, patience, and understanding are much appreciated.
