Forum Discussion
Upgraded to HT2000W &PS4 VC Stopped Working
We just upgraded two days ago and as soon as we upgraded, the voice chat feature on the PS4 refuses to work (NAT type error). It worked on the lower grade plan we had when we were using our own router...
Hello CMcIntire,
Thank you for your patience while our engineers work to address your concerns. Please try the steps here and let me know if they help.
Looking forward to hearing back.
Hi CMcIntire,
Thanks for posting. As C0RR0SIVE noted, there are reports of issues with Xbox 360 consoles, of which our engineers have also concluded are having an issue with the HT2000w modems. While your PS4 issue with Voice Chat may be different, I've already escalated your case to the engineers as well. Once I have any news of progress with their investigation, I'll let you know.
Your patience and understanding are much appreciated.
Hello CMcIntire,
Our engineers would like to observe your site regarding your PS4 concerns. Your PS4 would beed to be active for our engineers to make any progress, are you able to connect your PS4 today? If not today, please let us know when you can have it connected and active so I can let the engineers know to check at that time.
Your cooperation, patience, and understanding are much appreciated.
Hello CMcIntire,
Thank you for your patience while our engineers work to address your concerns. Please try the steps here and let me know if they help.
Looking forward to hearing back.
- I'm currently working on trying the UPNP shut down. We did try it previously, but it's worth trying again to make sure. I'm waiting for a friend to set up voice chat as I type this. I can also leave the PS4 running all day as you requested. The friend will keep a voice chat running for me also, if I ask.
Thanks, CMcIntire. Please let me know once UPNP is disabled, WiFi Modem rebooted, and checked if all is well on the PS4.
Your cooperation, patience, and understanding are much appreciated.
- Well, somehow that fixed it this time around. Thanks so much for your help. Dunno what was different this time from the other several times we tried that, but it worked. I hope it continues to fix it, too.
Awesome, thank you for letting me know, glad to hear it works for you now!
