Forum Discussion

Bobbert's avatar
Bobbert
Freshman
2 years ago

Usage History under the Usage Tab has stopped working for me. No help from HughesNet.

  • Liz's avatar
    Liz
    2 years ago

    Good morning Bobbert,

     

    Thank you for this update, I'm glad to hear this! Please don't hesitate to drop by the community again if you have any other concerns, we're here to help.

     

    Thanks,

    Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    Could you provide more context? Do you have any screenshots to show what you mean?

     

     

    • Bobbert's avatar
      Bobbert
      Freshman

      Screenshot: HughesNet page after signing in, accessing Dropdown from Usage Tab, and selecting Usage History. No data since 24th

       

       

       

  • If you mean the old Usage Meter application, it has been sunsetted for many months now. The alternatives are to use what's under Usage on the web site (above), or by using the iOS or Android apps.

    • Bobbert's avatar
      Bobbert
      Freshman

      No- not the usage meter. See Usage Tab Dropdown and select Usage History...running bar graph of usage with breakdown. Screenshot sent to Maratsade

      • Liz's avatar
        Liz
        Moderator

        Good morning Bobbert,

         

        I'm glad you found the community, thank you for posting and sharing that screenshot. I've pulled up your account and can also see that your usage history stops displaying after the 24th, which is unexpected. Let us continue digging into this for you and I'll let you know what we find out. I'll post back once I have any news or further questions.

         

        Your cooperation, patience, and understanding are much appreciated.

         

        Thanks,

        Liz