Forum Discussion

ronhirth's avatar
ronhirth
New Poster
6 years ago

Very Disappointed

My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week f...
nowifi
  • Amanda's avatar
    Amanda
    6 years ago

    Hi ronhirth

     

    I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.

     

    Thanks,

    Amanda

  • Amanda's avatar
    Amanda
    6 years ago

    Hi Ron,

     

    Thank you for letting me know. I will provide a credit to your account now and send you a private message with confirmation. 

     

    Thanks,

    Amanda

gaines_wright's avatar
gaines_wright
Tutor
6 years ago
ronhirth wrote:
............................... I shouldbt of had to wait over a week for my services. I am going to switch providers

 

  I learned a long time ago, not to depend on provider recommended tech companies.  My original Hughes installation was done through Hughes by a tech company located over 75 miles away from my house.  I later found a tech company about 20 miles away that's much better.  They usually come on the same day or at least the next day after I call.

 

  Maybe you just need to look around and find a new tech company.  Switching providers ( if even possible ) may not help, because you could actually end up with the same sorry tech company you have now.  For example, the company I use now does Dishtv, Directv, Hughes, Viasat, et al.  I don't even call the provider if I'm having trouble, I call them first.