Forum Discussion
Video Data Saver missing...
My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...
Hi Gabe,
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Thanks,
*Felicia*
Hi Gabe,
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
It hasn't returned yet. EDIT: And now it has. :)
EDIT 2: what's sad is I never noticed it was gone until today. D'oh.
Liz wrote:Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.
Aha, interesting. Thanks maratsade!
Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours.
Hm, interesting, thanks for passing that along, maratsade. I'll keep note of this.
Yeah, you're right. I thought the issue had been fixed and had come back...sorry, I don't use the VDS (never snooze it or disable it) so I don't even notice if the button's there or not. :)
BirdDog wrote:It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.
EDIT: Actually, this thread third post, by me. :smileytongue:
Yeah, you're right. I thought it had been fixed and had come back...sorry, I don't touch the VDS at all ever, so I don't even notice if the button's there or not. :)
BirdDog wrote:It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.
EDIT: Actually, this thread third post, by me. :smileytongue:
BirdDog wrote:
maratsade wrote:Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours.
It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.
EDIT: Actually, this thread third post, by me. :smileytongue:
It's like déjà vu all over again, eh? :p
Mine's still doing it, too.
Comments about smaller problems do get buried sometimes only to eventually be resurrected and then noticed.
