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GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
Solved

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

Liz's avatar
Liz
Moderator
7 years ago

This is great, thanks Gabe! Sending this right over. :)

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

You're quite welcome.  I'm happy to help.  :)  

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Gabe,

     

    Do you recall the very first time VDS disappeared for you? I see this thread started Nov 19, but Hardy said this was happening *again* for you. The engineers are trying to pinpoint something.