Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

stevef's avatar
stevef
Junior

So far, I never seen that video data saving thing. 4 days passed, but the Settings didn't show up, so far. :-( 

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Give them time to work on the issue -- they will fix it, but it may take longer than 4 days. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

stevef wrote:

So far, I never seen that video data saving thing. 4 days passed, but the Settings didn't show up, so far. :-(