Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
Solved

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

stevef 

 

Being that this thread is more about the Video Data Saver control(s) playing a disappearing act for some, I'd start a new topic concerning the issue you're experiencing with videos not playing very well.  There are a variety of things that can cause this issue.  

Liz's avatar
Liz
Moderator
7 years ago

Hi folks, 

 

We haven't heard any new complaints about the disappearing VDS act since our engineers implemented a fix, so we will consider this resolved. Our engineers really appreciate your help, and it was with your cooperation we were able to get this sorted out. If you have any other concerns, please start a new thread.