Forum Discussion
VOICE SERVICE MANAGE
I recenlty 3 weeks ago upgraded to Gen 5. I had already had voice with Gen 4 and with a commitment. With upgrade they said I had to go with a 2 year commitment and credited me my $75. With the new p...
Looks like all has been resolved. I logged into My Services, Voice, and I now can manage my voice options. Thanks to all that had something to do with getting my situation resolved. I'm back happy with my voice service !!
Give the HN staff on this site a chance to look into this and get back to you. It will likely be next week.
Thanks, I can wait another week if I can get it to working again.
Hopefully it won't be another week; there should be HN staff on the site Monday and I hope they see your post and reply by Monday end of day.
Thanks, I hope they do. I have to call in to HN forward my calls, what a pain.
Thank you for contacting us. I am sorry to hear you are experiencing this issue with the voice service. Because this case has already been escalated, it is now in the hands of our engineering team for the voice service. The best I can do is update the case, informing them that you are still experiencing these issues and that you are waiting to receive a callback. According to the updates from the escalated case, it appears they have been working on this and still have a callback scheduled for you soon. While there is no official timeline for when they will be able to get back to you, it should be soon based on their progress.
-Damian
