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onetechy's avatar
onetechy
Freshman
7 years ago
Solved

Voice Issues Problems Service

 Let me start by saying I understand VOIP has inherent issues, drop outs, echo, poor quality at times, calls dropping etc.  What I have been experiencing for the past month is that I lose service for Voice only  randomly days at a time and I must reset the Voice modem by power cycling to restore service for my phone which is a Panasonic wireless base station.  I have had Voice since Nov 2017 this latest problem is not acceptable since I have no clue if my service is working or not until I try to make a call then I get a constant beep when I attempt to make a call.  Incoming calls won't come through which is great for avoiding phone scams but there are people I want to be able to call us.  Something has changed and not on my end.  Is there a recommended list of phones  to  use?  Could my cell phone service cause issues?  Do I need a replacment Voice modem? HELP  I will need to look for a new phone provider if this can't be solved soon  .       I have no complaint with internet.   :smileymad:

 

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  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago
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    onetechy

     

    When you have the issue try power cycling the HughesNet modem (and router, if you have one), as well.  

     

    1.  Unplug the ATA (Voice unit).  

    2.  Unplug the router (if you have one).  

    3.  Unplug the HughesNet modem at the wall outlet or power pack, NOT at the back of the modem.  

    4.  Check to make sure your cables are well connected.  

    5.  Wait for at least 30 seconds after unplugging the HughesNet modem, then plug the modem back in.

    6.  Wait for about five minutes so that the HughesNet modem is fully back up and running, then plug in the router (if you have one).

    7.  Wait for the router to be fully back up and running (usually a minute or two), then plug in the ATA.  

    8.  I don't have an ATA, so I don't know if it takes time to be fully powered up, but if it does, wait that time, then try your phone again.  

     

    I don't know for sure that this will help, but it may.  I'll tag the reps, as well, so that they can reply and do what they need to do.  

     

    Liz

    Amanda

     

    Edit:  I don't believe your cell phone is causing any of the issues, but the rep can tell you for sure.  

  • Brooke's avatar
    Brooke
    Alum
    7 years ago
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    Hi onetechy, welcome to the community and thanks for posting!  GabeU pretty much read my mind :)

     

    Let us know how it goes. If you still have troubles, we'll continue to address the issue.

     

    -Brooke

    • onetechy's avatar
      onetechy
      Freshman
      7 years ago
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      So far all is normal.  My home network has a few access points and a 12 camera security system attached.

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 Let me start by saying I understand VOIP has inherent issues, drop outs, echo, poor quality at times, calls dropping etc.  What I have been experiencing for the past month is that I lose service for Voice only  randomly days at a time and I must reset the Voice modem by power cycling to restore service for my phone which is a Panasonic wireless base station.  I have had Voice since Nov 2017 this latest problem is not acceptable since I have no clue if my service is working or not until I try to make a call then I get a constant beep when I attempt to make a call.  Incoming calls won't come through which is great for avoiding phone scams but there are people I want to be able to call us.  Something has changed and not on my end.  Is there a recommended list of phones  to  use?  Could my cell phone service cause issues?  Do I need a replacment Voice modem? HELP  I will need to look for a new phone provider if this can't be solved soon  .       I have no complaint with internet.   :smileymad:

 

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 Let me start by saying I understand VOIP has inherent issues, drop outs, echo, poor quality at times, calls dropping etc.  What I have been experiencing for the past month is that I lose service for Voice only  randomly days at a time and I must reset the Voice modem by power cycling to restore service for my phone which is a Panasonic wireless base station.  I have had Voice since Nov 2017 this latest problem is not acceptable since I have no clue if my service is working or not until I try to make a call then I get a constant beep when I attempt to make a call.  Incoming calls won't come through which is great for avoiding phone scams but there are people I want to be able to call us.  Something has changed and not on my end.  Is there a recommended list of phones  to  use?  Could my cell phone service cause issues?  Do I need a replacment Voice modem? HELP  I will need to look for a new phone provider if this can't be solved soon  .       I have no complaint with internet.   :smileymad:

 

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Voice Issues Problems Service","moderationData":{"__ref":"ModerationData:moderation_data:103851"},"body":"

onetechy

 

When you have the issue try power cycling the HughesNet modem (and router, if you have one), as well.  

 

1.  Unplug the ATA (Voice unit).  

2.  Unplug the router (if you have one).  

3.  Unplug the HughesNet modem at the wall outlet or power pack, NOT at the back of the modem.  

4.  Check to make sure your cables are well connected.  

5.  Wait for at least 30 seconds after unplugging the HughesNet modem, then plug the modem back in.

6.  Wait for about five minutes so that the HughesNet modem is fully back up and running, then plug in the router (if you have one).

7.  Wait for the router to be fully back up and running (usually a minute or two), then plug in the ATA.  

8.  I don't have an ATA, so I don't know if it takes time to be fully powered up, but if it does, wait that time, then try your phone again.  

 

I don't know for sure that this will help, but it may.  I'll tag the reps, as well, so that they can reply and do what they need to do.  

 

Liz

Amanda

 

Edit:  I don't believe your cell phone is causing any of the issues, but the rep can tell you for sure.  

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When you have the issue try power cycling the HughesNet modem (and router, if you have one), as well.  

 

1.  Unplug the ATA (Voice unit).  

2.  Unplug the router (if you have one).  

3.  Unplug the HughesNet modem at the wall outlet or power pack, NOT at the back of the modem.  

4.  Check to make sure your cables are well connected.  

5.  Wait for at least 30 seconds after unplugging the HughesNet modem, then plug the modem back in.

6.  Wait for about five minutes so that the HughesNet modem is fully back up and running, then plug in the router (if you have one).

7.  Wait for the router to be fully back up and running (usually a minute or two), then plug in the ATA.  

8.  I don't have an ATA, so I don't know if it takes time to be fully powered up, but if it does, wait that time, then try your phone again.  

 

I don't know for sure that this will help, but it may.  I'll tag the reps, as well, so that they can reply and do what they need to do.  

 

 

Edit:  I don't believe your cell phone is causing any of the issues, but the rep can tell you for sure.  

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I will give it a try

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"22","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-08-23T19:50:59.017-04:00","lastPublishTime":"2018-08-23T19:50:59.017-04:00","metrics":{"__typename":"MessageMetrics","views":7711},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:103849/message:103880","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"27","rawBody":"

I will give it a try

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Hi onetechy, welcome to the community and thanks for posting!  GabeU pretty much read my mind :)

\n\n

 

\n\n

Let us know how it goes. If you still have troubles, we'll continue to address the issue.

\n\n

 

\n\n

-Brooke

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Hi onetechy, welcome to the community and thanks for posting!  pretty much read my mind :)

\n\n

 

\n\n

Let us know how it goes. If you still have troubles, we'll continue to address the issue.

\n\n

 

\n\n

-Brooke

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So far all is normal.  My home network has a few access points and a 12 camera security system attached.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"111","kudosSumWeight":0,"postTime":"2018-08-26T16:56:41.434-04:00","lastPublishTime":"2018-08-26T16:56:41.434-04:00","metrics":{"__typename":"MessageMetrics","views":7716},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:103849/message:104013","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEwNDA3NywxMDQwNzc","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEwNDA3NywxMDQwNzc","node":{"__ref":"ForumReplyMessage:message:104077"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"116","rawBody":"

So far all is normal.  My home network has a few access points and a 12 camera security system attached.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:104013_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:104077":{"__typename":"ModerationData","id":"moderation_data:104077","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:104077":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:69233"},"id":"message:104077","revisionNum":1,"uid":104077,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:104013"},"conversation":{"__ref":"Conversation:conversation:103849"},"subject":"Re: Voice Issues Problems Service","moderationData":{"__ref":"ModerationData:moderation_data:104077"},"body":"

Glad to hear! Thanks for keeping us updated. 

\n\n

 

\n\n

-Brooke

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Glad to hear! Thanks for keeping us updated. 

\n\n

 

\n\n

-Brooke

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Hi onetechy, I haven't heard back from you. I hope everything is well! I'm going to close this thread due to inactivity, but feel free to start a new thread should you have any other questions or concerns we can address!

\n\n

 

\n\n

Thank you.

\n\n

-Brooke

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Hi onetechy, I haven't heard back from you. I hope everything is well! I'm going to close this thread due to inactivity, but feel free to start a new thread should you have any other questions or concerns we can address!

\n\n

 

\n\n

Thank you.

\n\n

-Brooke

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