Looks like all has been resolved. I logged into My Services, Voice, and I now can manage my voice options. Thanks to all that had something to do with getting my situation resolved. I'm back happy with my voice service !!
Thank you for contacting us. I am sorry to hear you are experiencing this issue with the voice service. Because this case has already been escalated, it is now in the hands of our engineering team for the voice service. The best I can do is update the case, informing them that you are still experiencing these issues and that you are waiting to receive a callback. According to the updates from the escalated case, it appears they have been working on this and still have a callback scheduled for you soon. While there is no official timeline for when they will be able to get back to you, it should be soon based on their progress.
-Damian
Looks like all has been resolved. I logged into My Services, Voice, and I now can manage my voice options. Thanks to all that had something to do with getting my situation resolved. I'm back happy with my voice service !!
