ClouiseS,
Our engineers have made some changes to your system and will continue to monitor your site. If the problem persists, please let me know.
Thank you,
Jay
ClouiseS,
I'm glad you found the community, thank you for posting! This is certainly an odd situation and I would like to get it resolved as soon as possible. I have escalated your issue and will reply back once I have an update.
Thank you,
Jay
Thanks Jay for looking into this problem. More information: The first support person suggested I re-port and gave me the instructions. When I went to the port area there was a red message that said a port had been scheduled for July 3rd and wouldn't let me complete the support instructions. I had suggested the port had been completed or I would have not had an active home phone and per Hughes' instructions the number to be ported had to be active which it wasn't since the first port had been completed In early July. The telephone is beginning to receive robo calls but no problem I just block the number. I still received calls but they are dropped a bit under 2 minutes (I timed the calls). My system is Gen 5. Could the problem be related to the 2 day service stoppage that happened the beginning of September? This morning (Wed) tried a power cycle but no improvement. Again thanks for the help.
ClouiseS,
Our engineers have made some changes to your system and will continue to monitor your site. If the problem persists, please let me know.
Thank you,
Jay
Hi Jay,
Thank you. I was able to have a 15 minute conversation. So far it appears you did solve the problem. I will email you in a couple of days should know then for sure if it is fixed. Thanks.
ClouiseS,
That's great to hear! Another team handles our inbound e-mails, so please respond on this post when you have an update to make sure I receive it.
Thank you,
Jay
Gave the phone system a workout over weekend. No cutoffs or problems of any kind. Thanks for all the help.
ClouiseS,
Awesome! I will let the engineers know that their fix worked.
Thank you,
Jay
