Hi GW,
Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.
Thanks,
Liz
GW,
After running some diagnostics, I saw a few persistent errors recurring on the modem.. I definitely feel a new modem will resolve your issue, so I'll be sending one to you, with all fees waived. First let's see if a modem swap will do the job. You can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.
Let me know how the new modem works out for you!
Thanks,
Remy
Thank you. I'll be watching for it and will let you know.
Hi Remy,
The modem arrived today. Thanks. It looks well-used and came with user installed passwords but it activated ok and it works.
It came with a weird set of diagnostic codes (0051-2000-0202-0480 and 0051-2005-1200-5126) and it's own array of red X's in the history graphs. Can you please have a look?
Edit: It lost the 0051-2000-0202-0480 code and traded it in for 0000-2020-4802-0487. I have no idea how to research these now. It seems like the previous generations of modems had an explainer function built in.
GW,
Upon looking into some diagnostics, it doesn't seem like the diagnostic codes you're receiving should have an affect on the performance of your modem. Is the new modem working properly? I'm glad the new package got out quickly to you.
Thanks,
Remy
