Forum Discussion

Danny89's avatar
Danny89
Junior
3 years ago

Gettin those Severe Speed Issues Again, and Web Acceleration is not supported?

Hey, im on throttle except for my Bonus Zone(currently 11GB). Im getting speeds as low as 13kB/s according to TestMy. I havent done a battery of tests yet though. But ive noticed that on the System Status page it says that Web Acceleration is not supported, and nothing happens if I click Reset MBX or disable Web Acceleration under the Advanced options.

Im barely able to get Facebook to load, and it took about 15 minutes for me to get to the message page here. Im going to assume that this is similar to last time(a few months ago) that this is to do with me being on throttle, and that there is still severe overload on my beam, and of course, there has been devastating natural disasters recently that may play some part in this. But I wanted to bring it up for the engineers to note, and that there is this new Web Acceleration issue

Here is my link, im going to begin a battery of tests now. I just realized that I did the tests without being signed in, so that the earlier ones arent saved. But I was averaging speeds of 25kB/s with a couple being a slow as 13kB/s, downloading a manual download of 1MB

https://testmy.net/quickstats/DanKaiser

Performance
Severe Slowness
  • Liz's avatar
    Liz
    3 years ago

    Hi folks,

     

    Regarding WAS, “Web Acceleration Not Supported” is a normal condition.  Hughes continuously updates configuration and technology to maximize user performance.  Web Acceleration technology developed by Hughes accelerates non-secure (HTTP) web browsing by pre-fetching certain content, minimizing the impact of the round-trip delay over the satellite.  However, the vast majority of web content is now secure (HTTPS), so Web Acceleration has no benefit for most web browsing. Hughes is turning down the Web Acceleration components in certain areas to evaluate the performance impact, if any, as part of our normal network maintenance and optimization.

     

    Also, reduced speeds under the Fair Access Policy can fluctuate as much as when not subject to the policy, so we can't guarantee any sort of range under that circumstance.

     

    -Liz

    • Danny89's avatar
      Danny89
      Junior
      3 years ago

      Gen 5, according to my system information its using the Echostar-19-NAD. Ive never seen it do this before, it just has a no symbol next to it, along with not supported

      Edit: Im at 9.9GB of Bonus Zone Data left, and my speeds have increased based on my last test, but since I had a similar problem before, gotta bring it up, AND this new web acceleration one is utterly abnormal

      Edit 2: As of right now, even with Web Acceleration "not supported", it doesnt seem to be bothering anything on my end, and my speeds are running at what they generally are during FAP Condition, for now. When I had this issue in August it would do that for a little while(and did yesterday morning too) then it would dive into the barely above Dial Up speeds

      Also, according to the diagnostics under advanced, everything next to Web Acceleration(N), DNS Acceleration(N) and DNS Acceleration(I) is check marks saying its running properly. Maybe a glitch in the system information?

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        Someone else just posted about their web acceleration showing "not supported."  Could be a more widespread issue.  Liz  or another rep will have to check from their side to see what's going on.