Forum Discussion

cybercycle1's avatar
cybercycle1
Junior
4 years ago

Web Acceleration Issue

I am on Gen 5 and am experiencing a State Code 30.1.1 (Web Acceleration in backoff state).  I have good signal strength at 111, removed any snow from the dish and rebooted the modem.  System status page shows Web Acceleration is "Down".  Can I assume this is being addressed?  IP Gateway:  IPGW - J2NOR081HNSIGW1305  At this point, I do not useable WiFi.

 

 

Performance
  • cybercycle1's avatar
    cybercycle1
    4 years ago
    Liz wrote:

    Good morning cybercycle1,

     

    Thanks for posting, I just ran diagnostics on your site and I see it's currently online with no red flags. I see one device connected via LAN and no wifi devices connected. Is the LAN connected device able to use the internet?

     

    -Liz

    Hi Liz....I had tried to make my initial posting here with a direct connection to the Gen 5 modem, but the service was so degraded that I had to switch to my cell service via a hot spot.  I am now posting while directly connected to Gen 5 modem and find that web acceleration is now up.  The LAN connection works, too.  All I can say is that you have the "magic touch" as usual.  All seems well here now....Thanks and Happy New Year!

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning cybercycle1,

     

    Thanks for posting, I just ran diagnostics on your site and I see it's currently online with no red flags. I see one device connected via LAN and no wifi devices connected. Is the LAN connected device able to use the internet?

     

    -Liz

    • cybercycle1's avatar
      cybercycle1
      Junior
      4 years ago
      Liz wrote:

      Good morning cybercycle1,

       

      Thanks for posting, I just ran diagnostics on your site and I see it's currently online with no red flags. I see one device connected via LAN and no wifi devices connected. Is the LAN connected device able to use the internet?

       

      -Liz

      Hi Liz....I had tried to make my initial posting here with a direct connection to the Gen 5 modem, but the service was so degraded that I had to switch to my cell service via a hot spot.  I am now posting while directly connected to Gen 5 modem and find that web acceleration is now up.  The LAN connection works, too.  All I can say is that you have the "magic touch" as usual.  All seems well here now....Thanks and Happy New Year!

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Good to hear, cybercycle! You're very welcome. Happy New Year!

         

        -Liz