GeorgeFerguson
5 years agoSophomore
Windows Livemail (Windows Essentials)
Hi, I am running Windows Livemail (Windows Essentials) on my PC running Windows 8.1 and have done for years and up until yesterday afternoon it was working just fine. Now I find when I open the email program it keeps on asking me for my password. Now I know the password is correct because I went to the hughesnet website and changed it. I then deleted the account in Livemail and re-installed it again with the new password. I know how to do this and the account was set up properly. That didn't work and the program is still asking me for my password. I am also getting popups telling me that "unable to send or receive, an incorrect password was entered error ID 0x800CCC92" or I get a popup telling me that "unable to send or receive messages, your server has unexpectedly terminated the connection error ID 0x800CCC0f. Here is what I have done so far to try and correct the problem but to no avail. 1. I formatted the hard drive and reinstalled windows 8.1 from a backup 2. I uninstalled windows live mail and all it's components and then re-installed the program 3. I uninstalled windows live mail and tried Mozilla Thunderbird and one other email program. 4. I formatted the hard drive and installed windows 7, didn't work so I installed Windows 10 and that didn't work. So far I have installed windows 7, 8, 8.1 and windows 10. Neither windows livemail or any other email program will connect in order to send or receive emails. 5. I have tried running the network troubleshoot problems and got no joy there as it couldn't find any problems. So now I am at a loss as to what the problem is. I tried calling hughesnet support but they aren't accepting calls due to this Covid-19 outbreak. So any help would be appreciated. Thanks in advance.
Your issue may very well be related to these...
https://community.hughesnet.com/t5/Tech-Support/E-mail-connection-keeps-failing/m-p/121014#M80975