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GeorgeFerguson
Sophomore
6 years ago
Solved

Windows Livemail (Windows Essentials)

Hi, I am running Windows Livemail (Windows Essentials) on my PC running Windows 8.1 and have done for years and up until yesterday afternoon it was working just fine. Now I find when I open the email program it keeps on asking me for my password. Now I know the password is correct because I went to the hughesnet website and changed it. I then deleted the account in Livemail and re-installed it again with the new password. I know how to do this and the account was set up properly. That didn't work and the program is still asking me for my password. I am also getting popups telling me that "unable to send or receive, an incorrect password was entered error ID 0x800CCC92" or I get a popup telling me that "unable to send or receive messages, your server has unexpectedly terminated the connection error ID 0x800CCC0f. Here is what I have done so far to try and correct the problem but to no avail. 1. I formatted the hard drive and reinstalled windows 8.1 from a backup 2. I uninstalled windows live mail and all it's components and then re-installed the program 3. I uninstalled windows live mail and tried Mozilla Thunderbird and one other email program. 4. I formatted the hard drive and installed windows 7, didn't work so I installed Windows 10 and that didn't work. So far I have installed windows 7, 8, 8.1 and windows 10. Neither windows livemail or any other email program will connect in order to send or receive emails. 5. I have tried running the network troubleshoot problems and got no joy there as it couldn't find any problems. So now I am at a loss as to what the problem is. I tried calling hughesnet support but they aren't accepting calls due to this Covid-19 outbreak. So any help would be appreciated. Thanks in advance.
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  • Liz's avatar
    Liz
    6 years ago

    Hello Cy,

     

    I see it's your first post here, so welcome to the community! Thanks for letting me know. I pulled up your account and made some adjustments to your e-mail accounts. They should be recognized as active once that status propagates throughout the system. You can try later this evening to see if you can access your e-mail again, but if not ready then, they should be accessible by tomorrow. 

     

    Let me know if you have additional concerns.

     

    Your cooperation, patience, and understanding are much appreciated.

     

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Livemail (Windows Essentials)","id":"message:121040","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:9990"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:121040"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:121040"},"body":"Hi, I am running Windows Livemail (Windows Essentials) on my PC running Windows 8.1 and have done for years and up until yesterday afternoon it was working just fine. Now I find when I open the email program it keeps on asking me for my password. Now I know the password is correct because I went to the hughesnet website and changed it. I then deleted the account in Livemail and re-installed it again with the new password. I know how to do this and the account was set up properly. That didn't work and the program is still asking me for my password. I am also getting popups telling me that \"unable to send or receive, an incorrect password was entered error ID 0x800CCC92\" or I get a popup telling me that \"unable to send or receive messages, your server has unexpectedly terminated the connection error ID 0x800CCC0f. Here is what I have done so far to try and correct the problem but to no avail. 1. I formatted the hard drive and reinstalled windows 8.1 from a backup 2. I uninstalled windows live mail and all it's components and then re-installed the program 3. I uninstalled windows live mail and tried Mozilla Thunderbird and one other email program. 4. I formatted the hard drive and installed windows 7, didn't work so I installed Windows 10 and that didn't work. So far I have installed windows 7, 8, 8.1 and windows 10. Neither windows livemail or any other email program will connect in order to send or receive emails. 5. I have tried running the network troubleshoot problems and got no joy there as it couldn't find any problems. So now I am at a loss as to what the problem is. I tried calling hughesnet support but they aren't accepting calls due to this Covid-19 outbreak. So any help would be appreciated. Thanks in advance.","body@stringLength":"1748","rawBody":"Hi, I am running Windows Livemail (Windows Essentials) on my PC running Windows 8.1 and have done for years and up until yesterday afternoon it was working just fine. Now I find when I open the email program it keeps on asking me for my password. Now I know the password is correct because I went to the hughesnet website and changed it. I then deleted the account in Livemail and re-installed it again with the new password. I know how to do this and the account was set up properly. That didn't work and the program is still asking me for my password. I am also getting popups telling me that \"unable to send or receive, an incorrect password was entered error ID 0x800CCC92\" or I get a popup telling me that \"unable to send or receive messages, your server has unexpectedly terminated the connection error ID 0x800CCC0f. Here is what I have done so far to try and correct the problem but to no avail. 1. I formatted the hard drive and reinstalled windows 8.1 from a backup 2. I uninstalled windows live mail and all it's components and then re-installed the program 3. I uninstalled windows live mail and tried Mozilla Thunderbird and one other email program. 4. I formatted the hard drive and installed windows 7, didn't work so I installed Windows 10 and that didn't work. So far I have installed windows 7, 8, 8.1 and windows 10. Neither windows livemail or any other email program will connect in order to send or receive emails. 5. I have tried running the network troubleshoot problems and got no joy there as it couldn't find any problems. So now I am at a loss as to what the problem is. I tried calling hughesnet support but they aren't accepting calls due to this Covid-19 outbreak. So any help would be appreciated. Thanks in advance.","kudosSumWeight":0,"postTime":"2020-03-21T13:40:06.478-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:121040_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4858},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, I am running Windows Livemail (Windows Essentials) on my PC running Windows 8.1 and have done for years and up until yesterday afternoon it was working just fine. 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Essentials)","moderationData":{"__ref":"ModerationData:moderation_data:121048"},"body":"

GeorgeFerguson 

 

Your issue may very well be related to these...

 

https://community.hughesnet.com/t5/Tech-Support/E-mail-connection-keeps-failing/m-p/121014#M80975

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"186","kudosSumWeight":0,"postTime":"2020-03-21T17:20:50.866-04:00","lastPublishTime":"2020-03-21T17:21:29.120-04:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":4725},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:121040/message:121048","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyMTEyMCwxMjExMjA","node":{"__ref":"ForumReplyMessage:message:121120"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"532","rawBody":"

 

 

Your issue may very well be related to these...

 

https://community.hughesnet.com/t5/Tech-Support/E-mail-connection-keeps-failing/m-p/121014#M80975

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:121048_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"186","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:121120":{"__typename":"ModerationData","id":"moderation_data:121120","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464"},"ForumReplyMessage:message:121120":{"__typename":"ForumReplyMessage","uid":121120,"id":"message:121120","revisionNum":1,"author":{"__ref":"User:user:9990"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"AcceptedSolutionMessage:message:121048"},"conversation":{"__ref":"Conversation:conversation:121040"},"subject":"Re: Windows Livemail (Windows Essentials)","moderationData":{"__ref":"ModerationData:moderation_data:121120"},"body":"I finally managed to speak to someone at support despite the huge waiting times. I ws told there was a problem with a server and it would be fixed in the next couple of hours. It would appear that the have fixed the issue as email is working fine now. Thank you for your reply.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2020-03-23T03:52:51.534-04:00","lastPublishTime":"2020-03-23T03:52:51.534-04:00","metrics":{"__typename":"MessageMetrics","views":4686},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:121040/message:121120","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEyMTE1MiwxMjExNTI","node":{"__ref":"ForumReplyMessage:message:121152"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"277","rawBody":"I finally managed to speak to someone at support despite the huge waiting times. I ws told there was a problem with a server and it would be fixed in the next couple of hours. It would appear that the have fixed the issue as email is working fine now. Thank you for your reply.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:121120_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:121152":{"__typename":"ModerationData","id":"moderation_data:121152","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:121152":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:121152","revisionNum":1,"uid":121152,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:121120"},"conversation":{"__ref":"Conversation:conversation:121040"},"subject":"Re: Windows Livemail (Windows Essentials)","moderationData":{"__ref":"ModerationData:moderation_data:121152"},"body":"

Hi George,

\n\n

 

\n\n

Thanks for sharing that this is resolved for you, it should be resolved for everyone else too, per Amanda's update.

\n\n

 

\n\n

I appreciate your patience while we addressed this concern. 

\n\n

 

\n\n

-Liz

\n\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-03-23T12:39:48.352-04:00","lastPublishTime":"2020-03-23T12:39:48.352-04:00","metrics":{"__typename":"MessageMetrics","views":4645},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:121040/message:121152","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"416","rawBody":"

Hi George,

\n\n

 

\n\n

Thanks for sharing that this is resolved for you, it should be resolved for everyone else too, per Amanda's update.

\n\n

 

\n\n

I appreciate your patience while we addressed this concern. 

\n\n

 

\n\n

-Liz

\n\n

 

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I am having the same problem.  It started about 5 days ago.  I am on Windows 10.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"92","kudosSumWeight":0,"postTime":"2020-03-21T17:22:50.645-04:00","lastPublishTime":"2020-03-21T17:22:50.645-04:00","metrics":{"__typename":"MessageMetrics","views":4724},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:121040/message:121049","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyMTEyMSwxMjExMjE","node":{"__ref":"ForumReplyMessage:message:121121"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"97","rawBody":"

I am having the same problem.  It started about 5 days ago.  I am on Windows 10.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:121049_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:121121":{"__typename":"ModerationData","id":"moderation_data:121121","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:121121":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9990"},"id":"message:121121","revisionNum":1,"uid":121121,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:121049"},"conversation":{"__ref":"Conversation:conversation:121040"},"subject":"Re: 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