Forum Discussion

WayneFC's avatar
WayneFC
New Poster
2 years ago

Can not log in to email via Windows Live Mail Win7

Once in awhile it happens but usually clears up in a few hours.  This time it's been almost 20 hours (since yesterday afternoon).  Received emails fine in the morning and now it keeps sayings:

 

Unable to send or receive messages for the Hughes (****name***) account.  Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems.

Server Response: LOGIN failed
Server: 'mail.hughes.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: IMAPPort: 993
Secure(SSL): Yes

 

Same with wife's computer and she is connected to the POP3 server.  

 

Neither comp gets past user and password.

Performance
  • Liz's avatar
    Liz
    2 years ago

    Hello!

     

    Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.

     

    Thanks,

    Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 years ago

    I hope you and all the others that have posted about the issue get an answer today, but you may want to seriously consider switching to a Web based email account -- it's very likely HughesNet will, in the near future, follow other ISPs in doing away with email services.

    • hooterville's avatar
      hooterville
      Senior
      2 years ago

      Hello maratsade,

       

           Could you explain this a little bit more?  I don't know what you mean by web based email account.  Do you mean getting rid of HughesNet email completely?

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        2 years ago

        I mean using Gmail, Yahoo Mail, Proton Mail, or others. You would get rid of HughesNet email completely.  Web based email accounts have the advantage that they're not ISP-dependent. You can access them anywhere, even if you no longer have HughesNet.  ISPs are getting rid of their email account offerings, and it's likely that HughesNet will too, sooner or later. It might be a good idea to make the switch now and not wait until they announce it. 

         

        hooterville wrote:

        Hello maratsade,

         

             Could you explain this a little bit more?  I don't know what you mean by web based email account.  Do you mean getting rid of HughesNet email completely?

         

  • smokeyjo's avatar
    smokeyjo
    Freshman
    2 years ago

    having the same problem with outlook and Thunderbird not connecting since yesterday, it was okay yesterday morning then around 12 noon est, it stopped working.  contacted hughesNet by chat and was disconnected by customer service agents three times without them giving an answer on what was going on and when would it be fixed.  

  • FTD's avatar
    FTD
    New Member
    2 years ago

    Tech Support just shared with me that email is down for a subset of users and Hughes is working on it.  Would be nice if they would let users know via a post about email services on their website.

     

    • Liz's avatar
      Liz
      Moderator
      2 years ago

      Hi folks, 

       

      Thank you all for posting about your e-mail concerns. Our engineers have confirmed that they are investigating this. I have no other details on the matter, but once I have an update, I'll let you know. Your patience and understanding are much appreciated.

       

      -Liz

       

  • Liz's avatar
    Liz
    Moderator
    2 years ago

    Hello!

     

    Our engineers have made a change to address this, please confirm if you're able to access e-mail again. I've received one confirmation so far from another customer who posted here in the community.

     

    Thanks,

    Liz

    • smokeyjo's avatar
      smokeyjo
      Freshman
      2 years ago

      Outlook, Thunderbird and gmail all receiving emails from hughes.net now.  thanks

  • WayneFC's avatar
    WayneFC
    New Poster
    2 years ago

    Windows Live Mail is up and running again.  Thank you.

    • Liz's avatar
      Liz
      Moderator
      2 years ago

      Happy to hear, Wayne. Thank you!

       

      -Liz

    • Liz's avatar
      Liz
      Moderator
      2 years ago

      Thanks for the update smokeyjo! Glad to hear it!

       

      -Liz