Forum Discussion

sli-er_15's avatar
sli-er_15
Sophomore
5 years ago
Solved

You are not on a valid gateway

I've been trying to view our FAP for the last few days with my iPhone and my Mac using both Safari and Firefox web browsers. On each one I've been getting a "You are not on a valid gateway" message f...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hello sli-er,

     

    The engineers have fixed the purchase tokens part, can you please confirm on your end?

     

    -Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi sli-er_15,

 

Thanks for posting. Is this issue persisting today? Can you please send me screenshots of the usage meter you're seeing in My Account, as well as in your System Control center at 192.xxx?

 

I'd like to get confirmation as to what usage monitoring tools we currently have available to our legacy customers.

 

-Liz