Forum Discussion

sli-er_15's avatar
sli-er_15
Sophomore
5 years ago

You are not on a valid gateway

I've been trying to view our FAP for the last few days with my iPhone and my Mac using both Safari and Firefox web browsers. On each one I've been getting a "You are not on a valid gateway" message f...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hello sli-er,

     

    The engineers have fixed the purchase tokens part, can you please confirm on your end?

     

    -Liz

sli-er_15's avatar
sli-er_15
Sophomore

Hi Liz,

 

Somethings happening. Sort of. The usage now shows "Please wait while we retrieve your information...". That's it, no usage grapg comes up.

Liz's avatar
Liz
Moderator
5 years ago

Good morning sli-er_15,

 

Thank you for this update and screenshot, I'll share it with the engineers to let them know. I'll post back once I have any other news for you.

 

-Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi sli-er_15,

     

    Thank you for your patience, I've pinged our engineers for an update on your case. I'll let you know once I have any news to share.

     

    -Liz