Forum Discussion
You are not on a valid gateway
I've been trying to view our FAP for the last few days with my iPhone and my Mac using both Safari and Firefox web browsers. On each one I've been getting a "You are not on a valid gateway" message f...
Hello sli-er,
The engineers have fixed the purchase tokens part, can you please confirm on your end?
-Liz
Hello Liz,
Our FAP ran out yesterday. The usage meter was showing "100% Remaining", as usual.. I tried redeeming a token but nothing happened when I hit the "Redeem" button. A few minutes later when nothing happened I called our dealer to see if our FAP renewed, just in case it might've went through without a notification. Our FAP was still out according to the dealer so we had him redeem a token for me.
I also don't see where it shows whether our FAP has run out or not in the new format. In the old format it was either OK or not. I'd appreciate if I can view how much of our 475MB FAP is left like it used to show in our modem.
I accessed my account via my iPhone using data because our internet being throttled is really, really slow. Attached is a screenshot of the current meter at the time our FAP ran out.
Thank you for this update sli-er_15, I haven't received any new news from our engineers so it's likely they are still working on this. I'll let you know once they're done or require additional info from you.
Thanks,
Liz
