Forum Discussion

sli-er_15's avatar
sli-er_15
Sophomore
5 years ago

You are not on a valid gateway

I've been trying to view our FAP for the last few days with my iPhone and my Mac using both Safari and Firefox web browsers. On each one I've been getting a "You are not on a valid gateway" message f...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hello sli-er,

     

    The engineers have fixed the purchase tokens part, can you please confirm on your end?

     

    -Liz

Liz's avatar
Liz
Moderator

Good morning sli-er,

 

Thank you for this additional feedback, this is valuable, I'll send this over to our engineers as well. I'll let you know of any news as I get it.

 

-Liz

Liz's avatar
Liz
Moderator
5 years ago

Hello sli-er,

 

The engineers have fixed the purchase tokens part, can you please confirm on your end?

 

-Liz

  • sli-er_15's avatar
    sli-er_15
    Sophomore
    5 years ago

    Hi Liz,

     

    If the screenshot below is showing that it's fixed then, yes it is. I didn't try purchasing any tokens though, since I have a few left that I can use. Hopefully the "Redeem" button is aslo fixed as that didn't work the last time I tried it. Most importantly (to me) is the FAP meter, so I can see how much of our 475MB data has left in any given day. Progress! Thank you, Liz.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning sli-er_15,

     

    Thank you for this screenshot, this matches up with what engineering showed me. Little steps, we're getting there! I'll relay this to them. I know currently they're still working on your other concern with the usage meter. I'll keep you updated on that as I get news to share.

     

    -Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hello sli-er_15,

     

    Thank you for your patience while I worked on addressing your outstanding concern. Just got out of a meeting and learned more info regarding how the Usage Meter is displayed. We're aware that the current Usage Meter is not useful for customers such as yourself with a daily allowance in MBs, so it is on our roadmap to create a Usage Meter that's better suited for customers in that situation. While we don't have a timeframe for when this will happen, it is certainly planned for the future. Once we have further news about it, we'll make announcements.

     

    Thank you again for bringing this up, your feedback helps us improve our services for all our customers.

     

    Your patience and understanding are much appreciated.

     

    Thanks,

    Liz