Forum Discussion

spydermike's avatar
spydermike
Sophomore
5 years ago

Playon having issues with slow download speed?

I have tried to find a solution to actually be able to use our HNS service for something other than just emial and very light browzing (no videos).  It was suggested here that Playon could be a solut...
Performance
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

This is what I got from Tech Support:

 

Hello,

I'm happy to help. It is no longer necessary to manually enable subtitles by watching a program for a number of minutes, as we include the subtitles file in each recording which can be toggled on/off in video players like VLC. The FAQ is outdated, and we will pass the information on to the appropriate department.

Trent
PlayOn Support

spydermike's avatar
spydermike
Sophomore
5 years ago

I appreciate what he is saying...perhaps in response to a slightly different question.  He states "it is no longer necessary to...".  For my application it seems that it is.  My Samsung TV could not access the CC files apparently.  However, when I used the method in their FAQ, it was recorded with CC visible and that is how we watched it.  Users of Playon Cloud - there is more than one method to achieve this one goal it seems.  There might be even another if there is a Netflix profile option to always have CC displaying.