My issue was CC was not showing on the recordings. I did the 6 minute watching and it still wasn't working. I consulted Tech Support, and they told me the 6 minute watching is no longer necessary because their files already have embedded CC, so watching for 6 minutes is pointless, as it won't add CC because they are already there. Before they started encoding with CC, you had to watch for 6 minutes to tell the system you wanted CC. And it worked; I did that for months. Then it stopped working when they began encoding the CC with every file.
Anyhow, I'd recommend that anyone who doesn't see CC try watching the file with VLC (the program is a free download). That'll show whether CC are embedded or not. Errors do happen with some of the company's encoding, so it's a good idea to make sure.
And all I am saying is that the FAQ method still works as confirmed by Bill at Playon:
...those specific steps are absolutely still valid for getting subtitles burned in for Netflix recordings.
I think we are talking about two different issues here. You have a method that works for you and I have one that works for me. Both are valid.
It didn't work for me, no matter how many times I tried. Glad it works for you.
