It's weird you still have to do that, but maybe it's an "individual results may vary" type of thing. For the last six months or so everything that I've gotten from Netflix via PlayOn Cloud has had captions I can turn on or off during playback. Same with Amazon Prime, which is the one I had the most CC problems with.
Come to think of it, the only PlayOn Cloud item I've downloaded recently that was missing the CC was an older movie from TCM via HBO Max.
If you read the last two sentences of their FAQ, they state that if you do it that way once, from then on it is the norm for you. We continue to get CC available since then. I don't have to do it every thime. It must update their profile of us. Just a guess.
Yes, I know that's what their FAQ says. When I had issues with CC, I did what the FAQ said, then contacted Tech Support and told them I'd done that and couldn't get the CC to work, and they told me they don't do it that way anymore, that the FAQ was outdated.
spydermike wrote:If you read the last two sentences of their FAQ, they state that if you do it that way once, from then on it is the norm for you. We continue to get CC available since then. I don't have to do it every thime. It must update their profile of us. Just a guess.
spydermike wrote:If you read the last two sentences of their FAQ, they state that if you do it that way once, from then on it is the norm for you.
I never tried it with mine.
This is what I got from Tech Support:
Hello,
I'm happy to help. It is no longer necessary to manually enable subtitles by watching a program for a number of minutes, as we include the subtitles file in each recording which can be toggled on/off in video players like VLC. The FAQ is outdated, and we will pass the information on to the appropriate department.
Trent
PlayOn Support
I appreciate what he is saying...perhaps in response to a slightly different question. He states "it is no longer necessary to...". For my application it seems that it is. My Samsung TV could not access the CC files apparently. However, when I used the method in their FAQ, it was recorded with CC visible and that is how we watched it. Users of Playon Cloud - there is more than one method to achieve this one goal it seems. There might be even another if there is a Netflix profile option to always have CC displaying.
My issue was CC was not showing on the recordings. I did the 6 minute watching and it still wasn't working. I consulted Tech Support, and they told me the 6 minute watching is no longer necessary because their files already have embedded CC, so watching for 6 minutes is pointless, as it won't add CC because they are already there. Before they started encoding with CC, you had to watch for 6 minutes to tell the system you wanted CC. And it worked; I did that for months. Then it stopped working when they began encoding the CC with every file.
Anyhow, I'd recommend that anyone who doesn't see CC try watching the file with VLC (the program is a free download). That'll show whether CC are embedded or not. Errors do happen with some of the company's encoding, so it's a good idea to make sure.
And all I am saying is that the FAQ method still works as confirmed by Bill at Playon:
...those specific steps are absolutely still valid for getting subtitles burned in for Netflix recordings.
I think we are talking about two different issues here. You have a method that works for you and I have one that works for me. Both are valid.
It didn't work for me, no matter how many times I tried. Glad it works for you.
