This is what I got from Tech Support:
Hello,
I'm happy to help. It is no longer necessary to manually enable subtitles by watching a program for a number of minutes, as we include the subtitles file in each recording which can be toggled on/off in video players like VLC. The FAQ is outdated, and we will pass the information on to the appropriate department.
Trent
PlayOn Support
I appreciate what he is saying...perhaps in response to a slightly different question. He states "it is no longer necessary to...". For my application it seems that it is. My Samsung TV could not access the CC files apparently. However, when I used the method in their FAQ, it was recorded with CC visible and that is how we watched it. Users of Playon Cloud - there is more than one method to achieve this one goal it seems. There might be even another if there is a Netflix profile option to always have CC displaying.
My issue was CC was not showing on the recordings. I did the 6 minute watching and it still wasn't working. I consulted Tech Support, and they told me the 6 minute watching is no longer necessary because their files already have embedded CC, so watching for 6 minutes is pointless, as it won't add CC because they are already there. Before they started encoding with CC, you had to watch for 6 minutes to tell the system you wanted CC. And it worked; I did that for months. Then it stopped working when they began encoding the CC with every file.
Anyhow, I'd recommend that anyone who doesn't see CC try watching the file with VLC (the program is a free download). That'll show whether CC are embedded or not. Errors do happen with some of the company's encoding, so it's a good idea to make sure.
And all I am saying is that the FAQ method still works as confirmed by Bill at Playon:
...those specific steps are absolutely still valid for getting subtitles burned in for Netflix recordings.
I think we are talking about two different issues here. You have a method that works for you and I have one that works for me. Both are valid.
It didn't work for me, no matter how many times I tried. Glad it works for you.
