Forum Discussion

Freshman

8 years ago

Security camera and remote/cloud access

This may have been covered in the past but my pain is fresh and I want to know if anyone has a solution. So I just had HughesNet installed yesterday and to my unpleasant surprise (after spending 2.5...

567Chief

Freshman

8 years ago

I just wanted to update the community regarding my issue connecting to a camera via HughesNet. After a bunch of reading, I picked up an Arlo Pro two camera system. I'm up and running and I must say, the setup was much easier than expected. No special steps, just follow the instructions. You can view remotely and you have a free 1GB 7 day rolling cloud storage. I've set my motion detections so that the cameras are armed at night and when I choose to check up on things. I'm going to keep a close eye on data usage and adjust accordingly. I hope this helps others and possibly tech support at HughesNet considering they stated it was not possible.

Aedan
Senior
8 years ago
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Hello 567Chief,

Thanks for posting. This will definitely help us and other users in the future. Please continue to keep the community updated on your system performance and data usage.

-Aedan
- RightOnTraining
  New Poster
  8 years ago
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  I just signed up for Hughes Net last week and I was also told by customer service that the reason I can't connect to my camera (Flir FX which is Cloud Based but only one when I leave and noise is made by my dogs) is because Hughes Net doesn't support this kind of device because they require a Static Ip address. This information totally confused me as I was previously running this camera off my Boost Mobile Hot Spot before what I thought was upgrading to Hughes Net? Do I really have to cancel my service and go back to a Hot Spot in order to keep my camera up and running. Please Help!
  - C0RR0SIVE
    Associate Professor
    8 years ago
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    RightOnTraining,
    
    What resolution are you trying to stream your camera in?
    
    Have you connected your FLIR FX Camera to your current HT2000w wifi network? How do I connect my FLIR FX Camera to a new wifi network
    
    Have you made sure your camera is in Cloud Mode and not Direct Mode? FLIR FAQ
    
    At the bottom is some information on how to tell if your camera is properly connecting - How to Connect my FLIR FX Camera in Cloud Mode
    
    Also, you might want to try disabling Web-Acceleration as a last final step to see if that helps.
    
    1: Visit http://192.168.0.1 in your web-browser.
    2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC). It is highlighted in red in the image below.
    
    3: Click on "Web Acceleration" then "Control" outlined in red.
    
    4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
    
    5: Restart your browser and try using the service that isn't working, please let us know how that works for you.
Weatherford18
Spectator
7 years ago
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I have been trying to connect a NightOwl wireless so I can catch my horse for foaling. It has been a nightmare and I still don’t have it.. after upgrading to 5gb.

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camera and remote/cloud access","id":"message:78151","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:40403"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ThirdParty"},"conversation":{"__ref":"Conversation:conversation:78151"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:78151"},"body@stripHtml({\"truncateLength\":200})":" This may have been covered in the past but my pain is fresh and I want to know if anyone has a solution. So I just had HughesNet installed yesterday and to my unpleasant surprise (after spending 2.5...","body@stringLength":"879","rawBody":"

This may have been covered in the past but my pain is fresh and I want to know if anyone has a solution.

So I just had HughesNet installed yesterday and to my unpleasant surprise (after spending 2.5 hours on the phone with D-Link camera support) I've been told that HughesNet will not support a cloud based remote access camera. I took things a step further and called HughesNet tech support and a manager confirmed that there are no cameras/configurations that will make that happen. Needless to say, I'm ill. I've read some about working things via IPv6 vs v4 but I'm not too clear on how to pull that off.

Has anyone found a decent camera and a work around to this? If it matters, I'm using the HT200W router modem. I'm not super tech savvy so if you have a solution, I'll need a far amount of detail. Thanks!

","kudosSumWeight":0,"postTime":"2017-06-07T11:56:45.458-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78151_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":27552},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

This may have been covered in the past but my pain is fresh and I want to know if anyone has a solution.

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Security camera and remote/cloud access","moderationData":{"__ref":"ModerationData:moderation_data:79042"},"body":"

Hello 567Chief,

\n\n

Thanks for posting. This will definitely help us and other users in the future. Please continue to keep the community updated on your system performance and data usage.

\n\n

-Aedan

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2017-06-27T13:49:03.131-04:00","lastPublishTime":"2017-06-27T13:49:03.131-04:00","metrics":{"__typename":"MessageMetrics","views":27226},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:ThirdParty/message:78151/message:79042","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDg0ODYyLDg0ODYy","node":{"__ref":"ForumReplyMessage:message:84862"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"250","rawBody":"

Hello 567Chief,

\n\n

Thanks for posting. This will definitely help us and other users in the future. Please continue to keep the community updated on your system performance and data usage.

\n\n

-Aedan

I just signed up for Hughes Net last week and I was also told by customer service that the reason I can't connect to my camera (Flir FX which is Cloud Based but only one when I leave and noise is made by my dogs) is because Hughes Net doesn't support this kind of device because they require a Static Ip address. This information totally confused me as I was previously running this camera off my Boost Mobile Hot Spot before what I thought was upgrading to Hughes Net? Do I really have to cancel my service and go back to a Hot Spot in order to keep my camera up and running. Please Help!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-10-12T20:41:43.699-04:00","lastPublishTime":"2017-10-12T20:41:43.699-04:00","metrics":{"__typename":"MessageMetrics","views":26622},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:ThirdParty/message:78151/message:84862","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDg0ODcxLDg0ODcx","node":{"__ref":"ForumReplyMessage:message:84871"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"596","rawBody":"

RightOnTraining,

What resolution are you trying to stream your camera in?

Have you connected your FLIR FX Camera to your current HT2000w wifi network? How do I connect my FLIR FX Camera to a new wifi network

Have you made sure your camera is in Cloud Mode and not Direct Mode? FLIR FAQ

At the bottom is some information on how to tell if your camera is properly connecting - How to Connect my FLIR FX Camera in Cloud Mode

Also, you might want to try disabling Web-Acceleration as a last final step to see if that helps.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the \"i\" icon at the top of the HT1100/2000w System Control Center (also known as the SCC). It is highlighted in red in the image below.
$\"photo$

3: Click on \"Web Acceleration\" then \"Control\" outlined in red.
$\"photo$

4: Click on \"Web Acceleration Enabled\", this will change to an orange button that says \"Web Acceleration Disabled\".
$\"photo$

5: Restart your browser and try using the service that isn't working, please let us know how that works for you.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":2,"postTime":"2017-10-13T06:44:25.099-04:00","lastPublishTime":"2017-10-13T06:44:25.099-04:00","metrics":{"__typename":"MessageMetrics","views":26571},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:ThirdParty/message:78151/message:84871","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"2128","rawBody":"

Have you made sure your camera is in Cloud Mode and not Direct Mode? FLIR FAQ

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