The Main Router Discussion Topic
Non-techies, please bear with me on this. I'm starting a discussion about router technology here which may quickly get hard to follow in places. We have a lot of Techies on these forums, and their kno...
Forum Discussion
Good morning Alan,
As usual, you've always got some great topics! In training and execution, our representatives learn that what HughesNet provides is the internet service. We understand this as similar to being a water company who you call to turn water on when you move into a new home. When you come home and turn on the faucet, the water is brown! Good heavens, the water company has given me dirty water! Just before you pick up the phone and dial - in, were your pipes inspected and/or replaced before you moved in? Turns out, they're dirty! Now who do you call?
What about the perception of data? Should you have (like myself) a toilet that constantly runs, you'll know there is going to be a few extra dollars on your water bill. Who is to blame? The quick thought is to call up the water company (again) and say, why is my bill so high - are you charging me for water I have not used? If you're like me, you'll just shut the water off for that toilet to stop the problem, temporarily at least.
The same goes for your home network. Ensuring that your connections, extra equipment are spick and span will reduce the problems you face. Leaky data? Turn off your devices completely when you are not using them. Sluggish performance? Connect directly to your modem (or water company) and see how clean the connection is.
We hope that as technology advances, so does our perception and knowledge of these systems, not only as an ISP but as a company altogether.
Thank you,
Amanda
As usual, you've always got some great topics! In training and execution, our representatives learn that what HughesNet provides is the internet service. We understand this as similar to being a water company who you call to turn water on when you move into a new home. When you come home and turn on the faucet, the water is brown! Good heavens, the water company has given me dirty water! Just before you pick up the phone and dial - in, were your pipes inspected and/or replaced before you moved in? Turns out, they're dirty! Now who do you call?
What about the perception of data? Should you have (like myself) a toilet that constantly runs, you'll know there is going to be a few extra dollars on your water bill. Who is to blame? The quick thought is to call up the water company (again) and say, why is my bill so high - are you charging me for water I have not used? If you're like me, you'll just shut the water off for that toilet to stop the problem, temporarily at least.
The same goes for your home network. Ensuring that your connections, extra equipment are spick and span will reduce the problems you face. Leaky data? Turn off your devices completely when you are not using them. Sluggish performance? Connect directly to your modem (or water company) and see how clean the connection is.
We hope that as technology advances, so does our perception and knowledge of these systems, not only as an ISP but as a company altogether.
Thank you,
Amanda
