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Massive outage underway

Senior Instructor

Massive outage underway

Several gateways are out on J2, incl. ALB, SDO, SEA maybe more... just in case anyone starts a rant.
Edit: Add BOI and NLV to this.

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
45 REPLIES 45
Spectator

Re: Massive outage underway

How long does the outages last? I've been a customer for only a month and this is my first
Assistant Professor

Re: Massive outage underway

NOR gateway on Gen 4 is fine, believe J2 beams also go through it. Actually hope it is gateway problems, not the satellite, much easier to fix something on the ground side.

Senior Instructor

Re: Massive outage underway

Last estimate was within the hour.
And no, it wasn’t caused by that Oklahoma touchdown, which in itself was an amazing thing to watch.

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Poster

Re: Massive outage underway

Out in central Illinois for half hour now Gen5
Freshman

Re: Massive outage underway

NE Arizona and been down about 45 minutes. We've been with them a couple years, starting with 4G and then upgraded to 5G, and this is our first outage. And where we re we have high winds and monsoon rains to mess with our dish. Disappointed but no dissatisfied.
Senior Instructor

Re: Massive outage underway

NOR actually has 5 J2 beams: 9, 50, 69, 75, and 81.

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Assistant Professor

Re: Massive outage underway


@MarkJFine wrote:
Last estimate was within the hour.
And no, it wasn’t caused by that Oklahoma touchdown, which in itself was an amazing thing to watch.

So a spacecraft landed in OK?  Sorry.....I have a weird sense of humor. Smiley Tongue

Senior Instructor

Re: Massive outage underway

For those indicating they have outages, these are not problems local to your dish. These are outages at a few of the gateways across the country. Your dish goes to the satellite spot beam which then comes back down to one of these gateways/ground stations before it goes out to the internet. That’s where the outages are.

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Senior Instructor

Re: Massive outage underway

Pasedena, actually. Ball was moving so fast from a flicker to a reverse to a pass it could have been taken for a UFO.

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.