Forum Discussion
So Slow
I have been trying to get a decent speed since 6 am. The speed has ranged from a high of about 10 to a low of .3. I have run speed tests many time this morining. I have noticed the servers used ch...
salfichera wrote:I have run speed tests many time this morining. I have noticed the servers used changed from test to test.
Let me guess, you're using speedtest.net. First, that speed test cannot be relied upon as accurate. Secondly, that their servers constantly change doesn't mean anything.
For an accurate speed test use testmy.net, the manual 25MB test size for download tests and the manual 4MB test size for upload tests.
It you'd like to troubleshoot your speed issues, please create a post in the tech support section.
Did as suggested. Result is 3.1. Still downloading from this morning (6.4GB). Still have to wait another 3 hrs, since download is only 53% completed. My computer, router, dish postion and wire connections are not the issued - Hughes Service is the problem, so why bother posting to tech, which will offer suggestions like "make sure the router is not blocked" (it is next to computer) or "maybe the router is getting hot" (it's in the open and it is 60 degrees F in here) - all things that your overseas tech support has suggested in the past. If you don't have a good answer just give me sweet words - NOT
You assumption that we do/say the same things as telephone support is incorrect.
We're users with some of the same issues and know the tricks of how to get things working.
We also work with actual HughesNet Corporate-level employees that can escalate the issues if we cannot help.
salfichera wrote:Did as suggested. Result is 3.1. Still downloading from this morning (6.4GB). Still have to wait another 3 hrs, since download is only 53% completed. My computer, router, dish postion and wire connections are not the issued - Hughes Service is the problem, so why bother posting to tech, which will offer suggestions like "make sure the router is not blocked" (it is next to computer) or "maybe the router is getting hot" (it's in the open and it is 60 degrees F in here) - all things that your overseas tech support has suggested in the past. If you don't have a good answer just give me sweet words - NOT
Have you bothered to read throught he Community and the replies to issues? I don't recall ever reading a reply that suggested someone make sure their router isn't blocked (maybe range related) or that maybe their router is getting hot.
This isn't phone support.
With that said, it's your choice. No one's going to twist your arm.
Also not reading that this is not the right area to post about tech issues.... :)
