Can I see where the data is being used?
We had to buy a few tokens last month so I decided to just go for it and get the 50 gb plan so that I wouldn’t have to keep worrying about it. But now that we’re on the new plan we’re somehow already ...
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Oh come on! Hughes net sucks and I’m on board if we could get something started. The very first month the 20 gps plan was great. Lasted the entire month. Now I have had to change my plan twice and have used 80 what ever the data acronym is plus 100 of the bonus plan since dec25,2017. Haven’t changed anything we do. So now I’m sure the customer service peeps will once again not be able to tell me where the **bleep** all my data is going and sale me something else. So smarty pants tell me where it’s going. I know right on my credit card cause now I have to get a business plan for watching Netflix. Hughes net blows and I’m sorry I have changed to them with a 24 month commitment. Leaders in Internet my big toe!!!
Jessica76945 wrote:Oh come on! Hughes net sucks and I’m on board if we could get something started. The very first month the 20 gps plan was great. Lasted the entire month. Now I have had to change my plan twice and have used 80 what ever the data acronym is plus 100 of the bonus plan since dec25,2017. Haven’t changed anything we do. So now I’m sure the customer service peeps will once again not be able to tell me where the **bleep** all my data is going and sale me something else. So smarty pants tell me where it’s going. I know right on my credit card cause now I have to get a business plan for watching Netflix. Hughes net blows and I’m sorry I have changed to them with a 24 month commitment. Leaders in Internet my big toe!!!
During your first twenty days of service your data is refilled constantly. HughesNet does this as a courtesy to allow customers to update/upgrade their devices to current without it affecting their normal monthly data allotment. This relaxed bandwidth state is described in the Welcome email from HughesNet. Because of this, your 20GB only needed to last ten or eleven days during that first month. The next month it needed to last the entire month.
If you would like help in determining where your data is going please post in the tech support section, though I suspect, from your description, the majority of it is being used by streaming Netflix. Streaming in SD uses about 700MB to 750MB per hour. HD about 3GB per hour. Keep that in mind.
With that said, this is a customer to customer solutions forum, meaning that it's more than likely that other customers, like myself, are going to be the ones to help you. It's not a great idea to insult the people who will be helping you, so please refrain from doing so in the future. Have a little respect.
WHY IS DATA REFRESHED DURING THE FIRST 20 DAYS OF SERVICE?? THIS MIGHT BE IN THE SMALL PRINT BUT IS NOT COMMUNICATED WHEN BUYING.
WE WOULD PREFER OUR DATA NOT BEING REFRESHED DURING THE FIRST 20 DAYS OF SERVICE...THIS WOULD ALLOW US TO SEE OUR DATA IS BEING USED UP WITHIN 48 HOURS AND WE COULD CANCEL AND FIND ANOTHER PROVIDED.
THIS SEEMS DECEPTIVE TO ME
gettingout wrote:WHY IS DATA REFRESHED DURING THE FIRST 20 DAYS OF SERVICE?? THIS MIGHT BE IN THE SMALL PRINT BUT IS NOT COMMUNICATED WHEN BUYING.
WE WOULD PREFER OUR DATA NOT BEING REFRESHED DURING THE FIRST 20 DAYS OF SERVICE...THIS WOULD ALLOW US TO SEE OUR DATA IS BEING USED UP WITHIN 48 HOURS AND WE COULD CANCEL AND FIND ANOTHER PROVIDED.
THIS SEEMS DECEPTIVE TO ME
HughesNet does this as a courtesy. They do this to allow people to update/upgrade their devices to current without it affecting what would be one's normal monthly data allotment. The relaxed bandwidth period is explained in the Welcome email from HughesNet.
There's no deception as there's no trial period. You are in a contract from the moment of activation.
