This isn't an official response, as I don't work for the company, but I can tell you the realities of it. The HN7000S is on an older satellite and getting older all the time, and there will be no change to that system to be like Gen5. It's not set up to be able to support the kind of service that Gen5 is, and they won't sink money into improving/upgrading an old system. The only option you have if you would like to get service like Gen5 is to upgrade to Gen5.
If you call and ask they may have a deal for you to upgrade to Gen5. You'll need a new dish and modem, but Gen5 is a LOT better than the legacy plans in every way. I had the HN7000S until Feb 2016, when I finally upgraded to Gen4, then upgraded to Gen5 at the end of March 2017. No regrets.
Is there some reason you have avoided upgrading to Gen5?
If you know, what direction is your dish pointed in now? Is it pointed in a direction where you have a clear view? I don't quite remember how to look on an HN7000S system, but do you know the longitude of the satellite you're on now?
The reason I ask is that, though the Echostar 19 might not be feasible, there is a beam from the Echostar 17 that is darn near centered right on top of you, and it's at 107.1W as opposed to the 97W of the Echostar 19. If the ES17 would work, they might very well be able to connect you to that. The ES17 info is at http://www.n2yo.com/?s=38551
And, you can actually input your info, choose the satellite (Echostar 17 or 19), and see on the following site exactly where it would point, by the picture...
Beam 51 on Echostar 17...
If I'm reading those numbers right, I think you're on the Galaxy 13 satellite, which is shown in the following pic...
The following is the Echostar 17 satellite...
And another thing that may be a problem is that the ES17's elevation for your location is about 2 degrees lower than the Galaxy 13. Further east and lower. 😞
If you have a Iphone.. SATOOLZ for Hughes is a good one.. But they do not make it for android.. If I was you.. I would put in a order for a upgrade to Gen5.. Have a installer come out and check it out for you.. Couldn't hurt..
I had forgotten about DishPointer, which is similar to a site already mentioned, but it's pretty easy to use. I entered my address and hit search, which it then found, and then I selected the Echostar 19 satellite in the list, but the list has both the ES19 and ES17 satellites. Below is what it shows for my house with the ES19. And if you tick the options box on the upper right of the picture it will add that little red pointer, which you can move and will show you how tall an object can be before it will be in the way. I would probably subtract a few feet of height from that part, as I don't know if I trust what it says completely, but the pointing (the green line) is dead on. I have the green pointer sitting pretty much right where my dish is (you can move that thing to where your dish would be, or is already) and it points directly at the satellite, and the pointing I trust completely. It's just the height at the red thing that I subtract a little from, as it says 49 feet right there, but I think a 48 foot tree would still be a little too tall, so I take a few feet off of what it says for height. The tree that is showing there, and which I cut down last March, just before my Gen5 install, was actually about forty feet, and that would have been pushing it as in the top being in the way. It's a pretty handy website.
So, go to that site, enter your address and click search, then, when it shows your home, move the green pointer to where the dish already is, or where you think it might go with a new installation. Then select the Echostar 19 from the drop down list on the upper right and see where it points to in order to see if it's viable. Then change to the Echostar 17 to check it, as well, though I can't say that the Echostar 17 would be an option offered for sure. I only mention it due to them having put some Gen5 people on the ES17 for various reasons.
What the picture below is saying is that where I put the red mark is 63.4 feet away from the point of the green mark, which is exactly where my dish is, and at that 63.4 foot distance it's saying that anything under that height (49 feet) will not be in the way, though again, I would shave a few feet off of that height, not only because I think it's a bit off, but also to give room for tree growth. Again, though, I cut that tree down, but now the one a little closer to the house and just under the line is growing too fast and will need to be cut down this spring. It's a very fast growing locust tree, and I hate those long thorns on those things, anyway. 😛
Also, what @gokartergo24 suggesting might be a good idea, too. He's an installer, so he would know. Also, and I can't speak for them, but it's possible that one of the reps might have some suggestions, too. I'll tag them so they see this thread.
I really hope that there's something that would work. But, of course, in the end you always have the Verizon Wireless option, so at least there's some type of light at the end of the tunnel, either way. 🙂
Edit: I can't really say much about the various satellite apps for Android smart phones. I tried a couple one day with my phone, and while one locked me out of being able to enter any info manually (the presets didn't include the ES19) without paying for it, which I wasn't about to do, the other one was completely free, but I couldn't figure it out. 😛
Good morning folks,
Good suggestions, I'd go with gokartergo's idea. See if you have line of sight from your location, if not, you can cancel and be fully refunded since the installer can't activate your site.
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