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Modem upgrade

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Bob5
Sophomore
‎05-14-2018 11:43 AM
‎05-14-2018 11:43 AM

Modem upgrade

I currently have Gen 4 with a 1100 modem. Is it possible just to upgrade my Modem and leave my current plan the same? I would love to have a wireless Modem.
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1 ACCEPTED SOLUTION
Liz
Moderator
Moderator
‎05-14-2018 04:04 PM
‎05-14-2018 04:04 PM

Hi Bob,

 

You sure can! I'm shipping one out to you. 🙂 Here's the standard info you should know:

 

  • The offer includes complimentary HT2000W. It will arrive in the mail within 10 business days. Handling and shipping are also free.
  • There is no additional commitment.
  • We will ship the HT2000W modem. Once you receive the modem, connect and power it on up to an hour so it will be activated automatically.
  • You do not need to return the old modem. Please dispose the old modem properly according to your local waste management guidelines.

You can check the status of your order using your SAN and zip code.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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4 REPLIES 4
Liz
Moderator
Moderator
‎05-14-2018 04:04 PM
‎05-14-2018 04:04 PM

Hi Bob,

 

You sure can! I'm shipping one out to you. 🙂 Here's the standard info you should know:

 

  • The offer includes complimentary HT2000W. It will arrive in the mail within 10 business days. Handling and shipping are also free.
  • There is no additional commitment.
  • We will ship the HT2000W modem. Once you receive the modem, connect and power it on up to an hour so it will be activated automatically.
  • You do not need to return the old modem. Please dispose the old modem properly according to your local waste management guidelines.

You can check the status of your order using your SAN and zip code.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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Bob5
Sophomore
In response to Liz
‎05-14-2018 11:21 PM
‎05-14-2018 11:21 PM

Thank you so much! you are awesome!

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excel25
New Poster
In response to Liz
‎05-30-2018 02:20 PM
‎05-30-2018 02:20 PM

The lady I just talked to said I would have to do another 12 month contract to get the new modem......have been a customer since 2014 with usage issues where on the 14th I had 23GB usage in 1 day and don't stream, Happened 3 months ago also. and my chickens don't use wifi.

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maratsade
Distinguished Professor IV
In response to excel25
‎05-30-2018 02:35 PM
‎05-30-2018 02:35 PM

Might be a good idea to start your own thread.....