Question about future Gen5 service...
Since Gen5 will be offered on Jupiter One with HT1100 modems, will those that are already on the HT1100, when upgrading to Gen5 on that terminal, be locked into a new 2-year contract? Typically cont...
Forum Discussion
Lori, Thank You for the reply.
In response, I feel compelled to say that I am very reluctant to call Customer Care. If you view the posts here in the Community of late you will see numerous comments of users getting conflicting or incorrect information from phone support.
At the root of my comment above:
"Will those plans be relegated to the Penalty Box where performance is so bad that users are forced to a ES17 Gen5 plan?"
My quoted comment could best be translated as ..... "are you going to throw us under the bus?"
A number of years ago I was a HN7000s subscriber. The system while very limited by today's standards did fit my needs. While I understand that systems change and time marches on Hughes did in fact 'grandfather' those plans but with one very important difference. They closed many transponders and consolidated users on the remaining ones.
In my case there was such as drop in signal strength that my service would have been unusable for much of the winter months. Believe, I know the systems and I was bearly above cut-off.
I felt 'tossed under the bus' at that time. It was only through the involvement of the highest levels of the Community that my upgrade was done in a manner that worked for me.
I rather feel another 'under the bus' episode coming at some point.
To add to what Gwalk said, it isn't like the 7000s situation. Those were leased satellite channels on birds that were already old in many cases and very low bandwidth compared to J1 and J2. HughesNet has total control over the bandwidth Gen 4 and Gen 5 each receive on J1. Sure hoping nothing in the works to slowly choke off the amount Gen 4 receives on J1. Calling the number certainly doesn't address that concern for those not wanting to make the move to Gen 5 right now.
