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CWM030's avatar
CWM030
Sophomore
3 years ago

Streaming question

I am just curious: I am thinking about cutting the cord on Dish Network in April.   We upgraded to the 30 gig plan from the 20 gig on or around the 22nd and were now at 66%..  :(   But,  that ...
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GabeU's avatar
GabeU
Distinguished Professor IV

CWM030 

 

I don't know why you're having problems with your WiFi disconnecting.  When it does, the only thing I could suggest is exactly what you did, which is to power cycle the modem.  Perhaps one of the reps can run diagnostics on your HughesNet equipment to make sure nothing looks amiss.  

 

Did the items you downloaded and your Ruku recognized play okay?

 

Your recordings should be here...

 

https://www.playonrecorder.com/list

 

It will ask you to sign in, but that's where I download my recordings from while using my computer.  

 

Also, when you get an email that your recording has completed, it should look similar to this (not this particular movie, of course)...

 

 

When you click on Download it should take you to that same page with your recordings that I linked to above, and from there you can download each item by clicking on the download icon/button to the left of the entry. 

CWM030's avatar
CWM030
Sophomore
3 years ago

GabeUWell you can rule out that its the PlayOn account thats causing the issue because I just got home from a doctors office * haha shameless plug* and I was able to download 5 epsiodes of a show to my phone.

 

Its got to be the Hughes equipment.

 

As to signing in to that link,  when I click sign "in with Facebook" :

 

  • CWM030's avatar
    CWM030
    Sophomore
    3 years ago

    GabeUI figured out on my own how to convert my account and I am currently doing a test download to see if its going to work. And so far its working even though i'm out of data.

     

    So I am keeping my fingers crossed that this is gonna stick.

     

    But I really wished someone from Hughes would check my equipment because thats weird that an app could just cause a modem to go nuts.

  • Remy's avatar
    Remy
    Moderator
    3 years ago

    CWM030,

     

    Thanks for reaching out! I was able to take a look into the equipment, and at least from what I'm seeing, things on the account seem normal. Please let us know if the issue persists after Gabe's advice, and we will be able to figure out a plan of attack from there!

     

    Thanks,

    Remy

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    3 years ago

    CWM030 

     

    I would see if there's any way to convert the sign on to a sign on directly with them rather than via Facebook.  

     

    Edit:  I just tried signing in with the Facebook thing and I got the same result, in that it didn't work.