Forum Discussion

CWM030's avatar
CWM030
Sophomore
3 years ago

Streaming question

I am just curious: I am thinking about cutting the cord on Dish Network in April.   We upgraded to the 30 gig plan from the 20 gig on or around the 22nd and were now at 66%..  :(   But,  that ...
Plans
GabeU's avatar
GabeU
Distinguished Professor IV

CWM030 

 

I would see if there's any way to convert the sign on to a sign on directly with them rather than via Facebook.  

 

Edit:  I just tried signing in with the Facebook thing and I got the same result, in that it didn't work.

CWM030's avatar
CWM030
Sophomore
3 years ago

GabeUI figured out on my own how to convert my account and I am currently doing a test download to see if its going to work. And so far its working even though i'm out of data.

 

So I am keeping my fingers crossed that this is gonna stick.

 

But I really wished someone from Hughes would check my equipment because thats weird that an app could just cause a modem to go nuts.

  • Remy's avatar
    Remy
    Moderator
    3 years ago

    CWM030,

     

    Thanks for reaching out! I was able to take a look into the equipment, and at least from what I'm seeing, things on the account seem normal. Please let us know if the issue persists after Gabe's advice, and we will be able to figure out a plan of attack from there!

     

    Thanks,

    Remy