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Can't access hughesnet email

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wgrobison1
Junior

Can't access hughesnet email

When I try to open hughesnet mailbox I get the message 

HTTP ERROR 504

Problem accessing ZCS upstream server. Reason: Cannot connect to the ZCS upstream server. Connection timeout.

everything else is working fine,  I notice the email icon shows Zimbra now, it lets me log in as usual but will hang on "loading" then the error message pops up

2 REPLIES 2
wgrobison1
Junior

the problem cleared itself after about 8 hours

This seems to be a recurring issue at regular intervals that may coincide with security certificate reissuances - what's required to ensure the mail site can be securely accessed. It may be possible it fixed itself when the certificate for the upstream server was updated (ZCS = Zimbra Collaboration Suite, made by Synacor, HughesNet's email supplier).


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.