Forum Discussion

wgrobison1's avatar
wgrobison1
Junior
9 months ago

Can't access hughesnet email

When I try to open hughesnet mailbox I get the message 

HTTP ERROR 504

Problem accessing ZCS upstream server. Reason: Cannot connect to the ZCS upstream server. Connection timeout.

everything else is working fine,  I notice the email icon shows Zimbra now, it lets me log in as usual but will hang on "loading" then the error message pops up

email problem
Performance
    • MarkJFine's avatar
      MarkJFine
      Professor
      9 months ago

      This seems to be a recurring issue at regular intervals that may coincide with security certificate reissuances - what's required to ensure the mail site can be securely accessed. It may be possible it fixed itself when the certificate for the upstream server was updated (ZCS = Zimbra Collaboration Suite, made by Synacor, HughesNet's email supplier).