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Community notification emails have stopped.

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GabeU
Distinguished Professor IV
‎11-13-2020 04:19 PM
‎11-13-2020 04:19 PM

Community notification emails have stopped.

The last Community notification email I received was at 5:40PM EST yesterday.  Since then, there have been many replies and such that have prompted notifications within the Community itself, but no email notifications to accompany them.  

 

I've reset the Community email notification settings, but that didn't make any difference.  

 

Thanks.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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1 ACCEPTED SOLUTION
Liz
Moderator
Moderator
In response to maratsade
‎01-06-2021 10:09 AM
‎01-06-2021 10:09 AM

Good morning folks,

 

Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

 

If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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