Forum Discussion

KG1986's avatar
KG1986
Freshman
4 years ago

Data Tokens Missing/Plan data remaining increase

My 33GB of data tokens went missing 10/14. I also noticed my remaining data balance had increased the same day from 12.1GB to 19.7GB. I am not sure what happened here but need help getting my data t...
Data Management
Data Tokens
  • Liz's avatar
    Liz
    4 years ago

    Good morning KG1986,

     

    While your case has been escalated, I'm working on re-applying 33 GB in token data for you. I'll let you know once that's complete.

     

    Edit: 33 GB token data is on your account now.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

When you go to the System Control Center,  is there nothing under Data Tokens? 

 

At the top of the pages in this community, mouseover My Account, and then go to Usage. To the left of "Buy Tokens" it should say how many tokens you have left.  

 

KG1986's avatar
KG1986
Freshman
4 years ago

There is 0.0 in both places

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    Thank you. The reps here (Liz , Damian , Remy)can check your account and see what may have happened. Give them a day or so to get back to you.