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Okay, sounds like the modem might think its overheating and putting itself in this state, so we will need to replace it after all. I will be shipping you a new modem at no cost. The box it arrives in will have a pouch with a pre-paid shipping label that you can use to send back the old one to us. Because of the holidays and upcoming weather, it may take a few days to receive the modem. Though it might not be overheating, leaving the modem plugged in to power isn't recommended just as a precaution. I am also going to be sure to credit you for your time without service. Let me know if you have any other questions or concerns.
Have a safe and happy New Years!
Amanda
Though your HT2000W may be having a severe issue and it may not matter, you should never press the reset button without being instructed to do so by a representative. Doing so can cause more harm than good, especially when you hold it in for any length of time. It can create a situation where something that may have been a simple fix would subsequently require a tech visit, and depending on the situation, the customer may be responsible for the cost of that visit due to creating the situation that necessitated it by pressing that reset button. I don't necessarily think that's the case here, but just in general. This is the main reason the reset button is fairly inconspicuous.
Though you already did so, I will tag the reps, as well.
Good morning Mindiefish,
Welcome to our community! I appreciate you providing great detail in your post as this helps us diagnose much faster. A red power light means that the modem is overheating and should be moved to a well ventilated area. In the process of resetting, did you notice if the modem felt hot? If the modem does not actually get hot but the power light still turns red, we may need to replace the modem.
Thank you,
Amanda
I suppose as long as it isn't smoking, that is a good sign 🙂 Does the modem have any obstructions around it, maybe inside of a shelf or cubby? We also want to ensure proper airflow.
~Amanda
Okay, sounds like the modem might think its overheating and putting itself in this state, so we will need to replace it after all. I will be shipping you a new modem at no cost. The box it arrives in will have a pouch with a pre-paid shipping label that you can use to send back the old one to us. Because of the holidays and upcoming weather, it may take a few days to receive the modem. Though it might not be overheating, leaving the modem plugged in to power isn't recommended just as a precaution. I am also going to be sure to credit you for your time without service. Let me know if you have any other questions or concerns.
Have a safe and happy New Years!
Amanda
I can get you a tracking number once it is loaded into our system (after UPS sends that info to us). The modem is plug 'n play - just move the coaxial cable from the old modem to the new. The replacement should come with its own power cord too. Allow the unit to sit for at least 20-30 minutes to register. We have not yet uploaded the HT2000W replacement guide, but the guide for our HT1100 is essentially the same: http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1039585-0001_g.pdf
In case you want this too, here is our HT2000W user manual: http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1041318-0001_c.pdf
~Amanda