Forum Discussion
I have been experiencing incredibly slow internet this past week, so I just did a speed test.
These are the results of the speed test I just took today, compared to the test when I first signed up. Quite a difference! What's causing this? Test results can be delayed by up to 2 mi...
- I am connected directly to the modem. I disabled a BrowseSec plug-in that I had on Firefox and ran 3 tests. Dramatic difference. I'm not sure if that is connected to the Digital Ocean thing or not.
http://testmy.net/kf7Prhd25.png Chrome
http://testmy.net/e1l734OiK.png Firefox
- Aha! That explains things. BrowseSec is a VPN and VPNs will definitely reduce your speeds by 50%-70%. Turn VPN off and your speeds should be normal or better.
-Liz
Good morning Bonne,
Thank you for the additional details and all the speed tests you've run so far. I've sent you some complimentary tokens for the tests, so you may receive an e-mailed order confirmation for the free tokens.
To address your concerns, I ran remote diagnostics on your site and I see that the HughesNet equipment is working fine and can communicate with the satellite. I will escalate your case to our engineers for their assistance.
If I have any update or additional instructions for you, I will let you know.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Thank you for the additional details and all the speed tests you've run so far. I've sent you some complimentary tokens for the tests, so you may receive an e-mailed order confirmation for the free tokens.
To address your concerns, I ran remote diagnostics on your site and I see that the HughesNet equipment is working fine and can communicate with the satellite. I will escalate your case to our engineers for their assistance.
If I have any update or additional instructions for you, I will let you know.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
