I am creating a new topic since I marked the last one as having a solution.. My previous topic still has the same information, but I will give a new consolidated version of what is happening and the steps which have been taken to resolve them.
I admit I was too quick to mark the thread as solved, and should have waited for the weather to clear up. Lately the weather has been great around here, and weather around the gateway (Albuquerque NM) does not seem to have an effect either. I waited two weeks to allow things to settle in, and the issue exists the same as before.
The logs show that this occurs even when signal quality is good. From the recent history I can see that it has occured between 109 and 115 SQF.
I am not sure what else can be done. I have been noticing more topics about this issue showing up in the tech support forum.
I know it's a long shot, but can anyone with these IDs confirm that their service is working normally?
Thanks in advance!
Solved! Go to Solution.
Good morning folks,
Just received an update that the network adjustments to address this concern have been implemented. Please let me know if the intermittent connectivity persists for you today.
This is the first time in months I have seen green across the board for association and dns acceleration. LAN Xs were from my computer being off.
Looks promising. I will keep an eye on things over the next couple days and let you know.
Awesome, glad to hear it guys! We'll pass along your feedback and confirmation to the engineers. Thank you again for your cooperation and patience while we worked to address your concerns.
To be honest I forgot all about this thread for a while. I guess that is a good thing if you think about it..
It has been about a month since the fix was put in to place and the only outages I have had since have been weather related. I am going to tempt fate and mark this thread as solved.
Thanks for the help! And be sure to pass that thanks on to the engineers.
Thank you Matt, will do!
Saw something new in the event log. I have no idea what it means, but I figured I would share anyway.
|05/29/2017 12:41:59||12305||4||1||Command initiated ranging: Range every rate in the trajectory table|
|05/29/2017 12:42:07||12802||2||1||Start Range Process Sym 512 Code 2 Process id 8 Reason NOC INITIATED Frame 376866550 Group 25|
|05/29/2017 12:42:13||12001||2||1||Uplink DOWN | Started on frame 376866551 | Current State Code is 12.8.2 | SQF=111 Symcod=6 IGID=25|
|05/29/2017 12:42:13||101||2||1||System StateCode DOWN | Started at 05/29/2017 12:42:08 | Current State Code is 12.8.2 | SQF=111 Symcod=6|
|05/29/2017 12:42:20||12803||2||1||Ranging Final State: Frame 376866817 Group 25 SymRate 512 Code Rate 2 MinEsNo 46 TargetEsNo 70|
|05/29/2017 12:42:20||12803||2||1||Ranging Final State: InitialEsNo 152 FinalEsNo 70 Final BackOff 144 Outcome SUCCESS - MET TARGET ESNO|
|05/29/2017 12:42:20||12504||3||1||AIS/CLPC Filter Reset due to Ranging|
|05/29/2017 12:42:25||12002||2||1||Uplink RECOVERED | Recovered on frame 376866835 | Outage Time 000:00:00:12 | Last State Code was 12.8.3 | SQF=111 Symcod=6 IGID=25|
|05/29/2017 12:42:25||102||2||1||System StateCode UP | Recovered at 05/29/2017 12:42:20 | Outage Time 000:00:00:12 | Last State Code was 12.8.2 | SQF=111 Symcod=6|
|05/29/2017 12:42:50||12802||2||1||Start Range Process Sym 4096 Code 2 Process id 9 Reason BASELINE RATE SET Frame 376867488 Group 26|
|05/29/2017 12:42:55||12001||2||1||Uplink DOWN | Started on frame 376867489 | Current State Code is 12.8.2 | SQF=112 Symcod=21 IGID=26|
|05/29/2017 12:42:56||101||2||1||System StateCode DOWN | Started at 05/29/2017 12:42:51 | Current State Code is 12.8.2 | SQF=111 Symcod=21|
|05/29/2017 12:42:59||12803||2||1||Ranging Final State: Frame 376867700 Group 26 SymRate 4096 Code Rate 2 MinEsNo 47 TargetEsNo 54|
|05/29/2017 12:42:59||12803||2||1||Ranging Final State: InitialEsNo 145 FinalEsNo 51 Final BackOff 85 Outcome SUCCESS - MET TARGET ESNO|
|05/29/2017 12:43:00||12504||3||1||AIS/CLPC Filter Reset due to Ranging|
|05/29/2017 12:43:05||12002||2||1||Uplink RECOVERED | Recovered on frame 376867718 | Outage Time 000:00:00:10 | Last State Code was 12.8.3 | SQF=112 Symcod=10 IGID=25|
System StateCode UP | Recovered at 05/29/2017 12:43:01 | Outage Time 000:00:00:10 | Last State Code was 12.8.3 | SQF=111 Symcod=10