Intermittent internet red code 14.1.1
For the past several months my internet has been terrible. it either runs at 20-30mps or it stops competetly. Red code 14.1.1. I go and repower the modem. Somteimes it fixes itself after 15-20 mins. ...
Forum Discussion
Thank you for reaching out to us again. State code 14.1.1 means there is no connection on the LAN port or rather there is nothing plugged into the modem directly via Ethernet. This has nothing to do with the functionality of your service or performance. It will cycle between 14.1.1 and 0.0.0 which is very normal showing the system is fully operational and nothing is directly plugged in. Also 20-30mbps is well within normal speed range unless you are on a fusion plan. In order for me to take a deeper look since you mention "intermittent internet", please private message me the phone number associated with your account and I will run remote diagnostics. You can send me that information by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . While I do that, if you could explain what you mean by "Intermittent internet" that would help a lot and narrow down the problem. -Damian
This is the 3rd reply I am trying to send.
I restarted the system around 7:15 cst, but so far it is not sending or receiving The lights are on and flashing.
When I access the internet, I assume its via cell (usually 2-6 mbps because if I turn cell off, no internet. BUT the 192.168.0.1 show everything is ok. If that just measuring the local wifi connection?
You should remove your phone number from your post for safety/security. To do so, click the three vertical dots to the upper right of the message body, then click "Edit Reply".
You should private message the phone number to Damian, as requested, by clicking on the link he provided.
Thanks for the heads up.
Thank you messaging me over the weekend. We are not staffed during the weekend so I apologize we could not respond sooner. The number your provided me does not pull anything up in our system. You can try sending the address where the equipment is located or another number you believe may be associated and that can help me locate you. Since you are able to access the control center you can also send me your DSS number as well, whichever works for you.
As far as the system control center saying everything is ok this means the entire system from hardware to network is not reporting a specific problem. This doesn't mean there isn't a problem though. -Damian
