Forum Discussion

kimpate's avatar
kimpate
Freshman
7 years ago

Intermittent Internet

Is anybody else having issues with intermittent internet? I’m in the 83541 area code and my modem is working fine.
  • It's fixed ~ third agent was able to get it to work. What a relief!

  • Hello Kim,

     

    Welcome and thanks for posting. I don't see any outage reports for your beam that would cause this, and your diagnostics are looking fine at the moment. I'm glad to see that our phone agent has already recently assisted you with your concerns. Don't hesitate to contact us again if you have any other questions.

     

     

    • Liz's avatar
      Liz
      Moderator

      I'm looking at your diagnostics right now, everything is up and running. Are you unable to browse the internet on all of your devices?

       

      I see that the device named HP7B0EBE only has a fair signal to the wifi modem, so if you're currently using that, I suggest moving it closer. 

       

      Does Google.com even load for you?

      • kimpate's avatar
        kimpate
        Freshman
        I just purchased $35 worth of tokens plus the 2gigs I was given and still no internet.
    • kimpate's avatar
      kimpate
      Freshman
      I’m only able to get online using my cell phone.