Forum Discussion
Internet down
Hello. We got some storms in the mid-south earlier today from the tropical storm. My internet has been down 6+/- hours now. The storm is past as far as I know; but no internet other than my unrelia...
Thank you for posting and I am sorry to hear this. It sounds like strong winds may have moved your dish out of position. I would like to run remote diagnostics to confirm what is likely happening. Please private message me the phone number associated with your account so I can locate you in the system. You can click this link to do so https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . -Damian
Sent. Thank you!
Thank you for providing me this info. I was able to locate the account. Currently I am unable to get any deeper reads due to there being no communication coming from or to the modem currently. I was, however, able to confirm the equipment itself seems to be operational but it is not transmitting. Normally this can happen because of heavy cloud coverage or movement of the dish out of position which leaves us with two options. The first would be for you to wait until the weather is fully clear and I have you locate the updated state code unless the service resumes normal function. This will help us figure out our next steps. The second would be to call our support line immediately and have a technician sent out. I do want to warn that the phone reps may also require clear weather before sending a tech out. I know this is not the most convenient solution but satellite technology is very susceptible to poor weather and these things can happen. I apologize for any inconvenience this may be causing you. - Damian
Thank you so much for trying, I truly appreciate it. I will wait to see how the weather is in the morning and update when I can. Then go from there 😊
