Forum Discussion

Kevinthomson's avatar
Kevinthomson
Freshman
9 months ago

Limited connectivity to gateway

I just got Hughesnet and upgraded to the 200gb. However, I still have about 100gb left of priority data. All that aside, I keep getting either 1 mbps download speed or even lower! The first couple of days I had it, we were running 80 mbps. I understand that the Internet is slower in bad weather, and it does rain here on the mountain sometimes, but this even happens when there's not a cloud in the sky. In the system control center I will test the connectivity, I've reset everything, etc. I'm not sure what else to do unless it's the physical location of my dish. I would try to figure it out in my own, but honestly, I feel like I shouldn't have to. I don't mind following someone's detailed instructions though.

 

Thank you so much for your help!

connectivity
Performance
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    9 months ago

    The ground station (which is always in a different state from where your home is) can also be experiencing weather or other issues.  When the speed is very low, are there any errors displayed on the modem's page? 

    • Kevinthomson's avatar
      Kevinthomson
      Freshman
      9 months ago

      No. The only problem that shows up is when I do a connectivity test and it tells me that there's limited connectivity to the gateway. The gateway always seems to be listed in KS. However, even when I check the weather there when this is happening, there's no reason for it. Not to mention, this happens all the time. If that is the case that simple weather changes can cause that much interruption or interference, then I'm not sure why I was told by Hughesnet that satellite where I am is better than through the phone line. I don't need my connection to be perfect, as we are just a small family that doesn't do online gaming at all, but I still need it to work when I need it to. 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        9 months ago

        That's totally reasonable, and I hope the Hughesnet reps on this site can check this out for you this coming week and figure out what's going on. They're on roughly during business hours M-F, though sometimes there is one that may be online later. They will likely contact your modem remotely to run diagnostics, and they need the modem to be plugged in to be able to do that.  During the weekend, the only options are the 800 number and/or the chat. 

        And no, regular weather doesn't really affect the signal. It's usually things like snow, ice, high winds, certain types of cloud cover (thick clouds interfere with the signal), etc. There could be other issues at the ground station too, things unrelated to weather. Typically, when the issue is happening, you'd see an error message of some kind on the modem page.