Limited connectivity to gateway
I just got Hughesnet and upgraded to the 200gb. However, I still have about 100gb left of priority data. All that aside, I keep getting either 1 mbps download speed or even lower! The first couple of...
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No. The only problem that shows up is when I do a connectivity test and it tells me that there's limited connectivity to the gateway. The gateway always seems to be listed in KS. However, even when I check the weather there when this is happening, there's no reason for it. Not to mention, this happens all the time. If that is the case that simple weather changes can cause that much interruption or interference, then I'm not sure why I was told by Hughesnet that satellite where I am is better than through the phone line. I don't need my connection to be perfect, as we are just a small family that doesn't do online gaming at all, but I still need it to work when I need it to.
That's totally reasonable, and I hope the Hughesnet reps on this site can check this out for you this coming week and figure out what's going on. They're on roughly during business hours M-F, though sometimes there is one that may be online later. They will likely contact your modem remotely to run diagnostics, and they need the modem to be plugged in to be able to do that. During the weekend, the only options are the 800 number and/or the chat.
And no, regular weather doesn't really affect the signal. It's usually things like snow, ice, high winds, certain types of cloud cover (thick clouds interfere with the signal), etc. There could be other issues at the ground station too, things unrelated to weather. Typically, when the issue is happening, you'd see an error message of some kind on the modem page.
