Forum Discussion

capnzathrus's avatar
capnzathrus
Sophomore
5 years ago

Losing internet access every night

Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi capnzathrus, 

     

    Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

Sounds like your modem is trying to bite the dust.  Are you a residential or business account?

capnzathrus's avatar
capnzathrus
Sophomore
5 years ago
Residential. And, I live in an area with frequent power outages. Any time there is lightning within 10 miles, power flickers, goes out, repeat.